Overview
28 hours per week, 52.14 weeks per year
Permanent position within West Lothian Council’s Contact Centre
Interviews will be held on Wednesday 1st October 2025
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
* 1 x Part Time (28 hours) per week. Friday – Monday (FSSM) 10:00 – 17:30, public holiday working is essential
* Weekend shift enhancement applicable
Customer Service Centre provides a wide range of local services for the community.
About the role
We are looking for a dedicated professional, who has experience in working within a performance driven environment along with good local knowledge.
You are expected to remain calm, sympathetic and supportive while dealing with both routine and emergency situations.
Do you have good local knowledge? A passion in delivering high standards of work and taking pride in your achievements? If so, we are looking for an outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The team are responsible for providing confidential advice to customers, provide a wide range of council and community information to help customer’s access services, resolve enquiries, request services and deal with any complaints received.
You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great.
Successful Candidates will be invited to complete Customer Service testing, which is an integral part of the interview process.
Please note that you are required to be available for full time training of between 4-6 weeks which will predominantly be dayshift.
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