Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Assistant service manager neurosciences

London
NHS
Assistant service manager
Posted: 2h ago
Offer description

Job summary

St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Main duties of the job

The post holder will be expected to manage the team of administrative staff, ensuring equitable workload distribution and excellent standards of administrative support across the teams. The Service Manager and Deputy General Manager will support the post holder in the management of more complex HR issues. The post holder will also lead on management of the patient tracking lists (PTLs) in line with national 18 week RTT guidelines, attend weekly theatre operational meetings with service manager. The post holder will, as part of their role, will need to investigate, resolve and correct data quality issues identified via the RTT

The post holder will work closely with the patient pathway coordinators, outpatient bookings team and the central booking service, the Neuroscience administrative and nursing team, the 18 weeks team, Neurosurgeon and Pain consultants and junior doctors It is vital therefore that the post holder is confident, organised and diligent to foster strong relationships with all of the above teams and more.

We are looking for someone with previous experience of leading a team of staff. This person should also have a good standard of education and experience in outpatients or an operational service within the trust. You should be IT literate with experience of using hospital patient administration systems and must also have experience in capacity and demand challenges and waiting list management

About us

St George's University Hospitals NHS Foundation Trust provide services from two main hospitals, St George's Hospital and Queen Mary's Hospital, and two health centres, St Johns Therapy Centre, and The Nelson Centre.With over 9,000 dedicated staff caring for patients around the clock, we are the largest healthcare provider in southwest London.

Our main site, St George's Hospital in Tooting - one of the country's principal teaching hospitals - is shared with St George's, University of London, which trains medical students and carries out advanced medical research. St George's Hospital also hosts the St George's, University of London and Kingston University Faculty of Health and Social Care Sciences, which is responsible for training a wide range of healthcare professionals from across the region.

Details Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£35,964 to £43,780 a year per annum Incl inner london HCAS (20%)

Contract

Secondment

Working pattern

Full-time

Reference number

200-NN-712838-A&C-MK

Job locations

St George's Hospital

Blackshaw Road

London

SW17 0QT


Job description Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person specification Qualifications Essential criteria
* Educated to an A level or higher standard.
* Must have GCSE level C or above in Maths and English or equivalent qualification
* Computer literate in Microsoft Office
* Evidence of on-going professional development/attending courses
Desirable criteria
* 3 years operational and/or project management experience
Experience Essential criteria
* 2 or more years experience in a senior administrative or junior management role within an NHS setting
* Previous experience in a patient/customer facing role
* Experience of RTT waiting list management
Desirable criteria
* Previous experience in an operational or project management role. Previous staff management and financial management
* Knowledge of Iclip
Skills Essential criteria
* Ability to work autonomously and on own initiative.
* Ability to develop and implement business policies for their own area.
* IT skills including Microsoft Office
* Able to interpret complex information in order to act upon and disseminate to others
Knowledge Essential criteria
* Demonstrate an understanding of the concept of clinical governance.
* Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order.
* Understanding of junior doctor rota working and implications of changes.
* Ability to prioritise tasks in the face of competing demands.
Other Essential criteria
* Basic influencing skills with the ability to enthuse
* Political astuteness in understanding and working with complex policy and diverse interest groups
* Common sense in knowing when to brief line senior managers and escalate issues
* A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
* A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Job description Job responsibilities

*****Please see the attached supporting document which contains more information about the role*****

Person specification Qualifications Essential criteria
* Educated to an A level or higher standard.
* Must have GCSE level C or above in Maths and English or equivalent qualification
* Computer literate in Microsoft Office
* Evidence of on-going professional development/attending courses
Desirable criteria
* 3 years operational and/or project management experience
Experience Essential criteria
* 2 or more years experience in a senior administrative or junior management role within an NHS setting
* Previous experience in a patient/customer facing role
* Experience of RTT waiting list management
Desirable criteria
* Previous experience in an operational or project management role. Previous staff management and financial management
* Knowledge of Iclip
Skills Essential criteria
* Ability to work autonomously and on own initiative.
* Ability to develop and implement business policies for their own area.
* IT skills including Microsoft Office
* Able to interpret complex information in order to act upon and disseminate to others
Knowledge Essential criteria
* Demonstrate an understanding of the concept of clinical governance.
* Understand the principles of waiting list management and how to ensure that patients are brought in the appropriate order.
* Understanding of junior doctor rota working and implications of changes.
* Ability to prioritise tasks in the face of competing demands.
Other Essential criteria
* Basic influencing skills with the ability to enthuse
* Political astuteness in understanding and working with complex policy and diverse interest groups
* Common sense in knowing when to brief line senior managers and escalate issues
* A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals
* A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority
Person Specification Skills Essential
* Must have proven I.T skillset, to handle various spreadsheets and Microsoft/NHS software.
* Must have proven skillset of leadership, managing or leading teams in fast paced enviroments.
* Must have proven skillset of working on own initiative and looking for improvements
Desirable
* Desirable if they have used NHS software (iClip, PAS, EPIC, Soliton ETC)
Experience Essential
* Several years experience in a patient/customer facing enviroment
* Working along side people/teams and roles of a variety of professional backgrounds
* Experience in an operational/leadership or project management role
Desirable
* Previous financial management
* Previous experience of working in an NHS or other Healthcare setting
* Previous experience of working with patient wait lists (PTL)
Qualifications and Training Essential
* Minimum 5 GCSE including Mathematics and English.
Desirable
* Formal, academic, or other managerial qualification or courses.
* Any other further study linked to elements of this job role
* AS/A Level, Diploma, Guilds or Degree level study
Person Specification Skills Essential
* Must have proven I.T skillset, to handle various spreadsheets and Microsoft/NHS software.
* Must have proven skillset of leadership, managing or leading teams in fast paced enviroments.
* Must have proven skillset of working on own initiative and looking for improvements
Desirable
* Desirable if they have used NHS software (iClip, PAS, EPIC, Soliton ETC)
Experience Essential
* Several years experience in a patient/customer facing enviroment
* Working along side people/teams and roles of a variety of professional backgrounds
* Experience in an operational/leadership or project management role
Desirable
* Previous financial management
* Previous experience of working in an NHS or other Healthcare setting
* Previous experience of working with patient wait lists (PTL)
Qualifications and Training Essential
* Minimum 5 GCSE including Mathematics and English.
Desirable
* Formal, academic, or other managerial qualification or courses.
* Any other further study linked to elements of this job role
* AS/A Level, Diploma, Guilds or Degree level study
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's Hospital

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

Employer details Employer name

St George's University Hospitals NHS Foundation Trust

Address

St George's Hospital

Blackshaw Road

London

SW17 0QT


Employer's website

https://www.stgeorges.nhs.uk/ (Opens in a new tab)

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Assistant service manager
Addlestone
Oakgar Recruitment
Assistant service manager
Similar job
Assistant service manager
London
Great Ormond Street Hospital
Assistant service manager
Similar job
Assistant service manager – west gippsland vic
London
Sparrow Early Learning
Assistant service manager
See more jobs
Similar jobs
NHS recruitment
NHS jobs in London
It jobs in London
jobs London
jobs Greater London
jobs England
Home > Jobs > It jobs > Assistant service manager jobs > Assistant service manager jobs in London > Assistant Service Manager Neurosciences

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save