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The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Patch Manager on an ongoing temporary contract basis to work from their offices in Ballymena.
Your new role
You will provide a customer-focused housing management service which will include:
1. Tenancy Management & Sustainment:
2. Tenancy termination & management of Housing Executive empty properties (voids);
3. Tenancy commencement activities;
4. Management of existing and new tenancies, including other tenure types within Housing Executive-managed estates/properties;
5. Securing tenants seeking to transfer to other social housing; succession, assignment, joint tenancy & direct exchange applications;
6. Collection and management of rent accounts for new, existing, and outgoing tenants;
7. Planned maintenance, associated consultation, customer payments, organizing, recording, and monitoring decant and other arrangements for tenants as necessary;
8. Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch, as necessary.
What you'll need to succeed
To be considered for this position, you must possess:
1. A degree-level qualification with a minimum of 1 year's relevant experience, or
2. A B-Tech Higher level qualification with a minimum of 2 years' relevant experience, or
3. 5 GCSEs or equivalent, including a minimum Grade C in Mathematics and English Language, with at least 3 years' relevant experience.
Relevant experience must be directly related to housing management and gained within a front-line customer support environment:
1. Experience of working in a customer-focused environment with a proven ability to deliver a high standard of customer service;
2. Ability to work effectively with partners and develop professional relationships and networks across a wide range of services;
3. Good problem-solving skills, with a pragmatic approach to understanding and solving complex issues;
4. Successfully managing and prioritizing a challenging workload with a wide range of responsibilities;
5. Ability to communicate effectively with customers and other professionals in challenging situations.
What you'll get in return
This position offers an immediate start with the opportunity to work with Northern Ireland's largest social landlord. You will be paid via Hays on a weekly basis for all hours worked.
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