Job Description
Your mission is to provide exceptional support to our merchants, ensuring they receive timely, insightful, and impactful solutions. You will be more than just a service agent—you will be a proactive problem solver, identifying trends, escalating key insights, and helping drive improvements across our operations.
You will also be part of a high-performance culture, where coaching and knowledge-sharing are key, as we look to raise the bar for our entire team.
* Provide outstanding multi-channel support (phone, email, chat) to merchants.
* Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
* Offer financial and technical guidance, supporting merchants with transaction queries, account management, and troubleshooting.
* Assist in the management of credit control escalations, ensuring customers are guided smoothly through any financial issues.
* Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
* Maintain accurate records and reporting, highlighting key customer pain points for process improvement.
What will you be doing?
Your mission is to provide exceptional support to our merchants, ensuring they receive timely, insightful, and impactful solutions. You will be more than just a service agent—you will be a proactive problem solver, identifying trends, escalating key insights, and helping drive improvements across our operations.
You will also be part of a high-performance culture, where coaching and knowledge-sharing are key, as we look to raise the bar for our entire team.
* Provide outstanding multi-channel support (phone, email, chat) to merchants.
* Proactively identify issues and trends affecting customers and work with internal teams to drive resolutions.
* Offer financial and technical guidance, supporting merchants with transaction queries, account management, and troubleshooting.
* Assist in the management of credit control escalations, ensuring customers are guided smoothly through any financial issues.
* Support the Loyalty team by gathering insights that help us enhance customer retention and engagement strategies.
* Maintain accurate records and reporting, highlighting key customer pain points for process improvement.
What are we looking for?
* Previous experience in a customer service, credit control, or financial services role.
* Ability to thrive in a high-volume customer support or technical support role.
* Strong Excel & data analysis skills (bonus if familiar with CRM or financial tools).
* Experience handling billing, payments, or financial account inquiries is a plus.
If you recognize yourself in the following, we’d love to hear from you:
* Customer-Focused – You thrive on helping customers and delivering beyond expectations.
* Analytical & Detail-Oriented – You don’t just solve problems, you look for patterns and solutions that improve processes long-term.
* Proactive & Curious – You seek opportunities to learn, grow, and take ownership.
* Technically Astute – Comfortable navigating systems, troubleshooting, and providing clear guidance.
* Strong Communicator – Ability to explain complex topics in simple, customer-friendly language.
* Growth-Oriented – Interested in developing a career in Credit Control or Loyalty.
Additional Information
What can we offer you?
* 25 days of Annual Leave + Bank Holidays
* Clearly defined career progression ladder and growth opportunities within the business
* Thorough onboarding and training
* Physical and mental health support through our partnership with GymPass, 1-1 therapy sessions, meditation sessions, and access to digital fitness and nutrition apps
* Extended and improved maternity and paternity leave options
* Private Medical and Life Insurance
At Teya, we prioritize a growth mindset and the desire to learn over experience. We put our people first, offering opportunities and challenges that foster personal growth. We value diversity and are always looking for individuals with varied backgrounds and experiences to join our high-performing teams.
Join Teya and help us build a future where customer satisfaction and business success go hand in hand! Apply today to make a difference.
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