Logistics Coordinator (Days)
Location: Redditch (office-based)
Hours: 44 hours per week | 4 on / 4 off | 07:00 – 19:00 (includes weekends)
Contract: Permanent
We are recruiting for a Logistics Coordinator (Days) to join a fast-paced transport and freight operation in Redditch. This is a fully office-based role combining customer service, quoting and transport coordination, ideal for someone with experience in logistics or freight forwarding who enjoys problem-solving and working under pressure.
The role
You will manage customer shipments from enquiry through to completion, ensuring accuracy, efficiency and clear communication throughout.
Key responsibilities include:
* Managing customer enquiries and orders by phone and email
* Loading jobs onto the system and tracking shipments end-to-end
* Quoting UK and EU transport and offering alternative solutions where required
* Booking transport and liaising with suppliers and carriers
* Handling time-critical movements, including line stoppages and urgent requests
* Keeping customers informed and resolving issues proactively
* Closing out job files, obtaining PODs and ensuring documentation is complete
* Ensuring jobs are accurate and complete prior to invoicing
* Reviewing routes and suppliers to ensure cost-effective planning and profitability
* Communicating clearly with warehouse teams on inbound and outbound activity
* Maintaining accurate system data, paperwork and KPIs
* Liaising with Operations, Accounts and Warehouse teams and escalating issues when required
What we’re looking for
* Experience in a logistics, transport or freight forwarding role
* European planning experience (essential)
* Strong customer service and communication skills
* Confident using transport systems and MS Office
* Highly organised with the ability to multitask and prioritise
* Calm under pressure with a solutions-focused mindset
* A proactive, can-do attitude with good attention to detail
* CPC or second language skills are advantageous but not essential
Working hours & benefits
* 44 hours per week
* 4 on / 4 off shift pattern, Monday to Sunday (days)
* Working hours: 07:00 – 19:00
* 10% shift allowance
* 25 days holiday plus bank holidays
* Option to purchase up to 5 additional days’ holiday
* Competitive package discussed at application stage