Senior Support Worker – Heatherwood Court
1. Location: Pontypridd
2. Salary: £29,633
3. Closes: 23/02/2026
4. Hours: 40.25
Are you looking for a rewarding career? If you are a caring, energetic, enthusiastic individual, Iris Care Group has an exciting new opportunity for a Senior Support Worker to join our well-established team at Heatherwood Court, Pontypridd.
Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs.
With over 90% of staff saying they enjoy their job; we are proud to have created environments where our staff feel rewarded and fulfilled. Work for us and you’ll go home knowing that you’ve made a difference.
What will you receive?
5. Annual salary of £29,633
6. 225.4 hours of annual leave
7. Industry-leading training
8. Employee Assistance Program – free 24/7 confidential helpline (domestic, financial, legal, health support, etc.)
9. High street retail discount scheme
10. ‘Recognise Me’, our new staff benefits, wellbeing and recognition platform
11. Free on-site parking and uniform
12. Friendly and supportive work environment
13. No zero-hour contracts
14. Overtime opportunities
15. Death in service
Iris Care Group also offers a ‘refer a friend’ scheme: where you could earn as much as £1000* for every new staff member you successfully introduce.
Role Responsibilities
16. Provide support in a way that is respectful, promotes dignity and independence
17. Provide support in any location appropriate to meet the needs of the people we support
18. Communicating with the people you support using appropriate communication methods Assisting with individuals’ care, including personal care
19. Participating in the development and implementation of support plans
20. Assisting the people we support with household activities
21. Ordering, receiving, storing, and administering medication to the people you support
22. Participating, planning, and running of the day-to-day events of the service
23. Recording and completing any appropriate documentation
Role Requirements
24. Excellent communication skills, as well as excellent listening skills, as you will be supporting people who use various methods of communication
25. Knowledge/experience/desire to support individuals with Mental Health, Learning Disabilities or Challenging Behaviour is essential
26. Good basic comprehension of English language including basic literacy and numerical skills i.e., GCSE level or equivalent
27. Ongoing commitment to own personal development and training
28. Undertake delegated supervisory management responsibilities and provide leadership to less experienced staff to ensure the development of best care practice and optimal outcomes for clients
29. Ideally you will have an NVQ level 3 or substantial experience of working in a similar environment
As senior support worker You will also undertake delegated supervisory management responsibilities and provide leadership to less experienced staff to ensure the development of best care practice and optimal outcomes for clients.
Ideally you will have an NVQ level 3 or substantial experience of working in a similar environment
Benefits:
30. Company events
31. Company pension
32. Employee discount
33. Health & wellbeing programme
34. On-site parking
35. Referral programme