Overview
Location: Filton, Bristol
Pay: Salary not specified.
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 28/02/2026
About this job
I.T Services Support Officer Role Information: Reference: REQ001398 Location: Filton Campus FTE Salary: Up to £25,572.00 (Salary is dependent on qualifications and experience) Contract Type: Permanent, Full Time Working Hours: 37 hours per week SGS is an Equal Opportunities and Disability Confident employer and welcomes applications from all sectors of the community.
Responsibilities
* 1st / 2nd line support
* To undertake the deployment of hardware and software throughout the college
* To assist in the effective operation of the IT Helpdesk system, ensuring problems and requests are dealt with in a timely manner, and in line with the IT Services Level Agreement
* To update the College’s IT hardware register, ensuring all equipment is accounted for and records are kept up to date
* To assist with the college asset registering and disposal of IT equipment taking into account applicable directives (WEEE)
* A requirement to support technologies encompassing but not limited to desktops, laptops, tablets, print devices
Beneficial Skills & Qualifications
* Minimum 1 year’s experience in a PC support Role
* 1st line support experience
* NVQ level 3, A Level or equivalent in I.T. Maths and English GCSE (Grade A-D) or equivalent
* Strong working knowledge of Microsoft operating systems and desktop products: Essential
* The ability to analyse and solve problems in a timely fashion
* Team; The enjoyment of working closely in a cooperative effort with others
Rewards, Benefits & Additional Information
* Opportunity to make a positive impact within the community and on learners’ lives
* Competitive Pension Scheme - Local Government Pension Scheme (LGPS) with generous employer contributions
* Generous annual leave entitlement plus 8 bank holidays; 25 days increasing to 30 days after 5 years’ service
* Two weeks leave during the Christmas closedown period
* Extensive professional development and 25% tuition discount for immediate family of SGS employees
* Flexible working practices and family friendly policies
* Discounted shopping benefits and cycle to work, Technology Salary Sacrifice Scheme
* Free Annual Eye test
* TOTUM card access (formerly NUS Extra) and inclusion in staff networks
* Free car parking at all campuses (Except Queens Road Art School)
* Access to external health and wellbeing resources
* Subsidised onsite catering services including Costa Coffee
* SGS College is committed to safeguarding and a range of checks will be conducted for successful candidates
* In line with KCSIE, DBS Enhanced Disclosure will be required for the job
* Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP)
South Gloucestershire & Stroud College has an excellent reputation for delivering further education and work-based programmes across a range of subjects.
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