Role Overview
Reporting to the Head of Account Management, the Account Development Manager’s primary role is to ensure the continued growth and success of Northumbria Healthcare Group’s non-core revenue services. The postholder will be responsible for managing a strategic portfolio of customer accounts for Fleet’s growing number of public sector/not-for profit clients.
Responsibilities
* Maximising performance within a defined portfolio of accounts.
* Provide a key point of liaison with existing customers and stakeholders and identify and maximise opportunities for growth.
* Championing the client/scheme end‑users at all levels internally.
* Providing clients with excellent service and support to develop relationships.
* Ensuring awareness with competitive activities within accounts.
* Proactively identifying existing customer needs and self-generating leads for additional business opportunities.
* Liaising with other members of the team to manage existing accounts.
* Maintaining accurate records on the department’s Customer Relationship Management (CRM) system.
* Monitoring client satisfaction and adapting approach where possible.
* Maintaining a knowledge of developments in the salary sacrifice sector.
* Exhibiting and evaluating at promotional events in the UK, and via webinars.
* Ensuring internal teams/sections provide the highest level of customer service.
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