Senior Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are seeking an experienced IT Support professional, ideally with a strong background in a 2nd Line Support role or similarwho is ready to take the next step in their career and join us as a Senior Technical Support Engineer at Bloor Homes Head Office in Measham, Swadlincote. What Benefits You Can Expect: We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits. Competitive salary Generous holiday entitlement Holiday buy & carry over Competitive bonus scheme Option to purchase the BHSF Health Cash Plan Enhanced Family Policy Generous Pension Scheme Microsoft Office Discount High Street Retail Discount Wellbeing initiatives Life Assurance at 6 times your basic salary Employee discount on our Homes and & some building materials Employee discount at Triumph Motorcycles Ltd. What Will Your Day Look Like? This is an exciting role where you will be a senior escalation point for members of the Service Desk team and support end users who require assistance with services offered by the IT department. This could involve fixing technical faults, answering queries, or fulfilling requests to allow the user to perform their duties to a high standard. Identify and diagnose incidents and problems. Troubleshoot problem areas (in person, by phone or by email) in a timely manner and where required nationwide. Advise team members of actions to take. Categorise, record and regularly update queries and requests. Install, maintain, upgrade, and decommission hardware, software, or network components. Identify, log and triage potential security incidents as required. Deal with both user & technical escalations. Be a senior technical escalation point within the Service Desk support team. Assist in the design, delivery, and improvement of IT Services with other IT teams. This is an exciting opportunity to develop your skills within a busy and dynamic IT department. We offer excellent investment in skills and training, providing opportunities for career progression and increased responsibility. If youre passionate about IT and eager to make a real impact, wed love to hear from you! Please see the job description for more information. What You'll Need To Succeed: Happy participating in a remote weekend on-call rota, typically covering one day per weekend when scheduled; not all weekends will require cover. Experience with service operating systems and applications, including Windows 2008, 2012, 2016. Hands-on software and hardware troubleshooting experience. Proficient in the use of Windows 11 and Server operating systems. Proven history of work in a fast paced, high-pressure environment. Documenting and maintaining process and procedure information. Certified in Microsoft Technology College diploma in an IT field (such as Computer Science) or equivalent. Experience working in an ITIL-driven environment and working knowledge of ITIL principals and processes. Full UK Driving Licence Please see the Person Specification for further information. Why join us? About Bloor Homes: We built our first house in 1969. Every possible detail was taken into consideration back then to create a beautiful home. The same is still true today. We understand that buying a new home is an important decision and that everything, from the location to the build quality, has to stand the test of time for our customers. As a family-run housebuilder, our team of highly skilled craftspeople ensure care and attention goes into every one of our homes. Wegive sympatheticconsideration to the areas we buildin to designwelcoming settings withvariety of home types andspace,makingevery effort to preserve natural features and the conservation of wildlife. Our strong commitment to create homes that our customers are proud to own - and that we would love ourselves or family and friends to live in - is what has always driven us. Its whywere proud to be a five-star housebuilder and its why were dedicated tocreating better life experiences. One home at a time. Our talent is what sets us aside from our competitors. Working at Bloor Homes, you can expect to be part of a community of exceptionally talented, likeminded people who help to support and develop one another. If our Senior Technical Support Engineer role sounds like the perfect role for you, please Click 'Apply now' and get your career started with us today. ADZN1_UKTJ