CRM Manager
£50k (potential to go higher, dependent on experience)
Hybrid working (3 days onsite and 2 remote)
York (15 minute walk to train station & free parking)
Forward Role are working with one of the world's fastest-growing online retailers, about to take customer engagement to the next level.
They've recently invested in a market-leading customer engagement platform and brought in a new Marketing Director to drive ambitious growth across Europe and beyond.
Now, they're looking for a passionate and strategic CRM Manager to lead the charge. This is your opportunity to build the CRM function from the ground up, shaping global strategy, unlocking the power of data, and delivering personalised campaigns at scale.
The role:
Right now, their CRM activity is simple, broad segments and transactional emails. But the potential? Massive. You'll have vast amounts of untapped data, the freedom to set strategy, and a talented in-house team of designers and content creators to bring your vision to life.
Working closely with performance marketing, merchandising, and product teams, you'll transform how they connect with customers, driving loyalty, repeat purchases, and lifetime value.
Responsibilities:
1. Develop and deliver a CRM plan to boost retention and engagement across global m...