Full Time Permanent Role
Location - Covering Scotland / National Travel
Competitive Salary And Excellent Benefits
A quick look at the role.
The Corporate Account Support Manager manages the commercial relationship between Biffa and its Facility Management Sub Sector Customers. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention, and innovative solutions.
Your Core Responsibilities
1. Primary interface between the company and specific corporate clients
2. Responsible for ensuring business account plans are implemented, service success, contract compliance, retention, and pricing negotiations
3. Retention of corporate clients through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year.
4. Manage the tender and/or benchmarking (preparation, editing, and delivery) and 'Response for Information' (RFI) processes for clients and identify new development opportunities to deliver profitable growth
5. Complete customer reviews and present management information using Power BI
6. Assist depots and customer services in resolving issues arising from sites, including health and safety, container changes, or the introduction of alternative services
7. Ensure customer debt position is maintained in line with contractual commitments
8. Engage proficiently at all levels to enable negotiation, influencing, and communication both internally and externally to deliver long-term benefits
9. Address issues causing QLS delays or credit production, supporting the Account Director or Manager in resolving payment queries within the sector
Our Essential Requirements
1. Confident with all Microsoft applications, including advanced Excel
2. Analytical with the ability to interpret numerical data
3. Personable, with experience in building and maintaining customer relationships
Changing the way people think about waste:
At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it, or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Our 11,500+ employees across the country trust us to provide rewarding careers that are often challenging but never dull.
Dedicated to diversity.
Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives, and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers, and stakeholders. We champion diversity, equity, and inclusion at every turn.
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