IT Support Technician Alfreton, Derbyshire, DE55 7JR Permanent | Full-Time Competitive Salary (Based on Experience) Monday–Friday | Office-Based My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It's meaningful work, and our solutions are life-changing for many. The Opportunity We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements. This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported. Key Responsibilities * Provide first and second-line IT support using Jira Service Management * Troubleshoot hardware, software, network, and server issues * Configure and install laptops, desktops, mobile phones, and tablets * Support user onboarding/offboarding (account setup, permissions, password resets) * Administer 3CX telephony systems (extensions, call logs, provisioning) * Create and maintain documentation using Confluence * Deliver basic IT training to end users * Liaise with 3rd-party vendors and external support * Manage IT equipment stock and replacements * Contribute to IT projects and system upgrades What You’ll Need * Experience in an IT support or helpdesk environment * Proficiency with: * Windows 7/10/11, Windows Server (2016–2022) * Microsoft 365, Azure, Intune, SharePoint, Entra ID * Active Directory, DNS, DHCP, file & print services * Networking fundamentals (firewalls, switches, routers, cabling) * Excellent communication and customer service skills * A methodical, problem-solving approach * Full UK driving licence and access to your own vehicle (essential) Desirable (but not essential): * Experience with Jira, Confluence or similar ITSM tools * Knowledge of scripting or automation * Relevant certifications (e.g., CompTIA, Microsoft, Cisco) What’s In It For You * Competitive salary (based on experience) * 31 days holiday (including statutory) extra days for long service * Pension scheme * Life insurance * Profit-related pay * Employee Assistance Programme * Incentive scheme * Time within work hours to develop and upskill your IT knowledge Location This is an on-site role based at our head office in Alfreton, Derbyshire easily accessible from Mansfield, Derby, Nottingham, Chesterfield, and surrounding areas. Apply Now If you’re excited by the opportunity to make a real impact while growing your IT career, we’d love to hear from you. Click “Apply Now” and submit your CV today