IT Support Technician 📍 Alfreton, Derbyshire, DE55 7JR 💼 Permanent | Full-Time 💰 Competitive Salary (Based on Experience) 🕒 Monday–Friday | Office-Based My client operates in a specialist and growing market — designing, building, and installing mobility products that help people stay independent, especially when it comes to using their vehicles. It's meaningful work, and our solutions are life-changing for many. The Opportunity We’re looking for a passionate and proactive IT Support Technician to join our Infrastructure team. You’ll play a vital role in supporting day-to-day IT operations across the group — keeping systems running, users supported, and contributing to the success of ongoing tech improvements. This is a great opportunity to develop your IT skills in a company where technology is evolving — and your growth is actively supported. Key Responsibilities * Provide first and second-line IT support using Jira Service Management * Troubleshoot hardware, software, network, and server issues * Configure and install laptops, desktops, mobile phones, and tablets * Support user onboarding/offboarding (account setup, permissions, password resets) * Administer 3CX telephony systems (extensions, call logs, provisioning) * Create and maintain documentation using Confluence * ...