Salary: £35,000 - 40,000 per year Requirements: Strong capabilities in Microsoft 365, Active Directory, and Exchange Experience with Networking (LAN/WAN, firewalls, VPNs) Minimum of two years experience in a 2nd / 3rd Line Support position Background in Consultancy, MSP, or Enterprise Environment preferred Experience with Virtualisation (Hyper-V, VMware, Citrix) Knowledge of cloud platforms (Azure, AWS, Google Cloud) Familiarity with hardware, backup, cybersecurity, monitoring, and automation tools Relevant certifications (Microsoft, VMware, CCNA, CompTIA, etc.) are a plus Must be able to drive and have access to a vehicle Responsibilities: Resolve escalated technical issues across infrastructure, cloud, networking, and applications Diagnose, troubleshoot, and implement configuration changes across customer environments Manage incidents in line with SLAs, KPIs, and best practice Communicate clearly with customers, managing expectations and providing updates Maintain accurate ticketing, documentation, and knowledge base articles Identify recurring issues and contribute to service and process improvements Support projects alongside senior engineers and solutions teams Participate in disaster recovery, business continuity, and security activities Work with vendors and third parties on escalations and advanced fixes Technologies: AWS Active Directory Azure Citrix Cloud Hardware Hyper-V Support LAN Microsoft 365 Security VMware Office 365 Windows More: We are a long-standing IT consultancy firm providing services across various industries in the UK. We are currently looking for an IT Support Engineer to join our team and provide 24/7 support on a shift basis. This position offers a basic salary of up to £40,000 and is based in Sittingbourne with hybrid day shifts and onsite night shifts. We offer fantastic training and access to the latest certifications in the field. last updated 7 week of 2026