Job Description
* Role: Digital Retail Manager
* Duration: 3 Month Contract
* Hybrid working: 2-3 x days per week onsite, Tuesday is a mandatory day
* Rate: Up to £400 per day
This role will play a key part in driving the online retail revolution by supporting the implementation of a new digital platform and ensuring the ongoing delivery of a world-class user experience for a multi-billion-pound retail business featuring some of the world’s most prestigious and successful brands.
Key Responsibilities
* Own and lead strategic retailer partnerships, ensuring full accountability for online performance and compliance with commercial agreements.
* Provide actionable insights to the Digital team to optimize site merchandising, UI, and UX, driving conversion and enhancing the customer journey.
* Collaborate with offline account management teams to align and strengthen online retail partner relationships for a seamless omnichannel experience.
* Oversee third-party fulfilment operations, including B2C contact center performance, ensuring service delivery meets contractual and customer expectations.
* Translate operational needs into system requirements, working with technical teams to implement solutions that improve efficiency and customer engagement.
* Monitor and report on performance, risks, and opportunities, providing clear recommendations to senior stakeholders.
* Drive continuous improvement in service delivery, resolving issues in real time and influencing future platform and process enhancements.
* Source, process, and qualify data into actionable insights, supporting decision-making and strategic planning.
* Ensure contractual obligations are met, inventory flows are accurate, and operational processes support digital propositions.
* Collaborate on innovative ideas with marketing and operational teams to grow sales and enhance the customer experience.
* Shape the customer proposition, leveraging digital tools and creative concepts to differentiate the retail offering.
Experience & Qualification
* Minimum 2 years in an eCommerce role or junior account management experience required
* Fashion or luxury retail or eCommerce experience preferred
* Experience in partner (e.g., retailer, agency, supplier) relationship management
* Strong commercial awareness and the ability to work to targets
* Understanding of the basic principles and importance of UI and UX
* Solid analytical skills for performance metrics and using Insight to make recommendations
* Passion for traffic generation, conversion, and customer retention
* Excellent communication skills
* Excellent written and spoken English
If this role is of interest please apply