Credit Controller (13822) Although this is a home based role ideally you must live within the the West Midlands area. About us Leonard Cheshire is the leader in enriching the lives of disabled people, committed to providing exceptional care and support. With a strong emphasis on quality, compassion, and professionalism, we are dedicated to making a positive impact on the lives of people with a disability. About your role Working within our busy Credit Control team you will maintain low levels of overdue debt, ensuring there is no build-up of aged debt by undertaking effective credit control activities. With responsibility for a large number of accounts, you will respond to customer queries in a professional and timely manner, delivering excellent customer experience. Working with both internal and external customers (including Local Authorities) you will ensure account queries are resolved within set timescales, building and maintaining effective working relationships. Your credit control duties will include: Proactively chasing current invoices to achieve timely payment. Target highest 121 days debt, reducing month on month, with effective action plans in place for highest balance debtors. Escalate debtors as necessary. Consult with Contracts teams / Billing teams / UK care services to resolve fee queries promptly. Support and assist in all internal and external audits. Your cash duties will include: Managing a portfolio of customers related to Local Authorities and NHS bodies. Assisting the Cash Team with reconciliations / capturing remits. Posting cash into Dynamics Cash / matching against relevant invoices. Taking card payments, maintaining relevant records, and updating systems. About you To be successful in this role you will have e xcellent communication skills and the ability to develop effective customer relationships and fully support the credit control team, bringing a proven track record of delivering debt reductions. With high attention to detail and can-do attitude you will take ownership of your customer accounts, with the ability to adapt in an agile and change environment. You will also: Be proactive in ledger management. Have the ability to reconcile complex debtor accounts. Have analytical skills and thorough attention to detail. Be able to solve your own problems / prioritise own workload effectively and efficiently. Effectively work under pressure and achieve targets. Please see the job description (link below) for more details. We offer a wide range of employee rewards to include: Excellent contributory company pension scheme with 3 x salary life cover benefit. Substantial and flexible annual leave, with the option to buy and sell (salary sacrifice). Wagestream,access earned pay before pay day (click here for more details). Free Blue Light Card. Cash Health Plan, claim back dental, optical and other costs. Development opportunities through our apprenticeship schemes and chance to gain recognised qualifications. Access to cycle-to-work benefits (salary sacrifice). Employee Assistance Programme and so much more Leonard Cheshire welcomes applications from all sections of the community. We actively encourage applications from people with a disability, supporting where possible, your requirements for reasonable adjustments. We are committed to safeguarding and promoting the welfare of children and adults at risk. A satisfactory disclosure check (PVG membership in Scotland) is required for this post. References will be obtained for all roles. Shortlisting for this role may take place as applications are received. We therefore reserve the right to close this vacancy once suitable candidates have been appointed. No agencies please