Job Description
Hilton Care provides supported living to adults with a learning disability, including those with moderate, severe, and profound learning disabilities. This includes individuals with associated physical disabilities, sensory impairments, and/or mental health needs. We are passionate about helping people to live full, independent, and active lives in their community.
As a Team Leader, you will primarily be based in one service, providing continuity of care and supporting both service users and your team. Team Leaders need to set the standard regarding the delivery of personal care and be willing and able to support our service users in all aspects of their daily lives, enabling them to choose what they want to do, when they want to do it, and with whom. Every day varies depending on the activities that the service users wish to pursue, including running their home, shopping, leisure, and social activities.
The key objective of the role is to ensure that the needs of service users are met in accordance with contractual arrangements at all times, while identifying opportunities for service improvement where possible.
Managing Activities
* Know and adhere to all company policies and procedures.
* Understand and follow the company's Philosophy of Care and Equal Opportunities policies.
* Comply with all legal and contractual requirements.
* Support service users in maintaining and improving their mental health and wellbeing.
* Assist service users in maintaining, developing, and utilising a range of external relationships.
Managing Resources
* Contribute to the management of all financial resources.
* Manage and maintain physical resources and company/housing association assets within your area of responsibility.
Managing People
* Train and develop team members.
* Manage performance and conduct.
* Contribute to morale, motivation, and teamwork within the company.
Managing Information
* Ensure the integrity, availability, communication, and confidentiality of a wide range of information sources.
Our promise is to ensure that we enable tenants to make their own choices and decisions. We work in a way that reflects the statement: nothing about me, without me.
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