About the Role
As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.
Responsibilities
1. Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities,
2. Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
3. Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
4. Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
5. Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
6. Educating customers with thought leadership and expert market knowledge.
Requirements
7. Be results and target driven with a self-motivated aptitude
8. Have excellent communication skills essential, as well as time management and planning
9. Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
10. Have experience working within a B2B sales/customer service environment and retaining and growing customers
11. Possess the ability to work in a team environment and collaborate with other departments.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
12. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer
13. Generous holiday allowance with the option to buy additional days
14. Health screening, eye care vouchers and private medical benefits
15. Wellbeing programs
16. Life assurance
17. Access to a competitive contributory pension scheme
18. Save As You Earn share option scheme
19. Travel Season ticket loan
20. Electric Vehicle Scheme
21. Optional Dental Insurance
22. Maternity, paternity and shared parental leave
23. Employee Assistance Programme
24. Access to emergency care for both the elderly and children
25. RECARES days, giving you time to support the charities and causes that matter to you
26. Access to employee resource groups with dedicated time to volunteer
27. Access to extensive learning and development resources
28. Access to employee discounts scheme via Perks at Work