Operations Manager Location Blackfriars, GB Department Name Southern Region About Network Rail Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here. About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance. We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. Brief Description You will manage and direct the Local Operations Managers, to deliver on a consistent basis, the professional management of operations workforce and effective leadership of operational safety and train service delivery for the Sussex Inner area. Note: The existing incumbent is retiring in June 2026. This role will train under the supervision of the incumbent before the area covered is split in two (First area- Three Bridges ROC and Victoria ASC- Sussex side and Second Area- Three Bridges ASC and New Cross Gate). Ultimately, the ambition is that the role will remain split and closer to when the incumbent retires in 2026 a further replacement will be recruited. However, this is not guaranteed, and it is possible that the role will return to cover the whole area from June 2026. About the role (External) Key Accountabilities: Manage the leadership and direction of the Local Operations Managers to deliver the day-to-day train service including during time of perturbation. Provide leadership and direction to the operations team acting as a role model and mentor, progressing agreed development plans through continual monitoring and review to enhance team performance Lead the collation of robust contingency plans and implement through planning and liaison with all stakeholders including TOCs, II, Control and Electrical Control Rooms. Lead the implementation and support development of operational risk mitigation plans, to include Level Crossings, SPADs, Route crime, seasons management and other operational activities. Manage and maintain an effective working partnership with the Maintenance function so that maintenance activities deliver outputs required for train service delivery. Manage and deliver and adhere to an expenditure budget. Lead Area compliance with the Operations Manual, the Rule Book and applicable elements of OHSM and the SSM. Deliver compliance with competency assessment systems to deliver a competent operations team. Give support to the introduction of new technology and signalling schemes being introduced safely and effectively. Manage, lead and direct the continuous improvement cycle with particular emphasis on business and safety loss. Job skills, Experience and Qualifications: Essential Experience of and skilled in leadership and development of people Experience and competence in operational management Ability to attain rules and regulations level 1 competency Ability to attain Rail Incident Officer Experience of dealing with Employee Relations Ability to understand financial systems and budgetary tools Hold full driving license IT skills in relation to report writing, corporate IM packages Experience in managing customer needs and requirements Desirable Understanding corporate governance e.g. procurement rules Understanding of companys obligations in relations to RSC Understanding in business improvement processes Understanding railway industry structure and responsibility Experience of investigatory skills (Root Cause Analysis) denotes post holder must attain relevant competency prior to carrying out activity How to apply (External) Salary: £55,596- £62,546 - Band 3C Been referred by a friend, then please complete this form Closing date: Friday 17th May 2024 - Late applications will not be accepted. Click apply now to apply. Remote working opportunity this role requires working in the office 2/3 days a week What does our recruitment process look like? Once you have applied, our Recruitment Specialist will look at your CV. If your experience matches what we're looking for, you'll be invited to an interview. For further information please contact Max Coventry on 07734 648473. Drugs and Alcohol Standard: Our Drugs and Alcohol Standard is changing as of 16.01.2023. All prospective candidates who have not been offered a conditional role by 16.01.2023 will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced. You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application. Network Rail Benefits - To find out about what benefits we offer, click here All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information