Position: Security Manager - Type: Full-Time / Permanent. Bonus: Up to 10% Annual Bonus. Join our One Great Team here at Haven as a Security Manager. Step into a role where you’ll make a real impact on helping us create a safe, secure and welcoming environment for our guests.
Key Responsibilities
* Lead, motivate, and support the team to deliver excellent service and achieve targets.
* Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions.
* Quickly resolve any operational issues that arise, ensuring smooth day‑to‑day running.
* Support team development through ongoing training, mentoring, and creating growth opportunities.
Requirements
* Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment.
* Valid SIA Door Supervisors (DS) License.
* Strong leadership and communication skills.
* Ability to work in a fast‑paced environment while maintaining attention to detail.
* Exceptional customer service and problem‑solving abilities.
* Knowledge of security protocols, procedures and health and safety regulations.
* Strong organisational and multitasking skills.
* Experience in budgeting and financial management.
* Flexibility to work evenings, weekends, and holidays.
What We Offer
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities, including fully funded qualifications.
* Exclusive team perks, including up to 50% off on‑park dining, 20% discounts on Haven Holidays and in‑store purchases, free access to our facilities, savings at national brands and retailers, and so much more.
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