Housing Officer with excellent customer service and problem-solving skills, a can-do attitude and a passion for delivering excellent housing services is required to join a well-established housing association. If you have experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role wed like to hear from you! SALARY: £34,285 per annum Generous Benefits (see below) LOCATION: Staines, Surrey (TW18) Onsite working JOB TYPE: Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday Friday JOB OVERVIEW We have a fantastic new job opportunity for a Housing Officer with excellent customer service and problem-solving skills, a can-do attitude and a passion for delivering excellent housing services. Working as the Housing Officer you will treat customers with respect, take pride in your work, and roll up your sleeves to get things done. The organisations Retirement Living schemes are home to people who value their independence but benefit from a little extra support. As the Housing Officer you will be the face of that support building trust, solving problems, and making a real difference in peoples everyday lives. DUTIES Your duties as a Housing Officer will include: Taking ownership of lettings, voids and tenancy management with care and attention Working with local services to make sure residents get the right support, at the right time Handling anti-social behaviour confidently and fairly, always acting with integrity Keeping systems up to date and following through on actions because details matter Listening to residents and responding quickly to issues never walking past a problem Supporting inspections, audits and service charge processes helping keep schemes safe, well-run and compliant Representing the organisation at meetings, forums and even court when required What matters most Youre respectful, reliable and act with empathy especially when things are tough You are solutions-focused and take ownership no passing the buck You stay calm under pressure and bring a positive, can-do attitude You care about doing a job properly and making a difference not just meeting KPIs Youll also need Maths and English GCSEs (AC or equivalent) Some experience in a similar role within housing / housing association / social care / supported living sector OR in any customer-facing / customer service role Confidence using IT systems and keeping accurate records BENEFITS 25 days holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Investment in your learning and development In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions The organisation recognises that some people will only apply for a role if they meet 100% of role requirements.If this sounds like you, theyd still encourage you to apply should you not feel you meet the criteria 100%. APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P13499 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Staines upon Thames, Surrey. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. ADZN1_UKTJ