Salary: £28,600 - 29,900 per year Requirements: Strong understanding of IT Service Management principles and operational governance. Expert-level experience in analysis and reporting. Proven track record of managing stakeholder and vendor relationships, leading service reviews, and driving vendor accountability. Advanced capability in data extraction, analysis, and translating metrics into actionable improvement plans. Experience handling high-pressure escalations and coordinating cross-functional incident management activities. Exceptional organizational and communication skills, with the ability to collaborate across diverse global teams. Responsibilities: Oversee and enhance operational service delivery across multiple technology support functions. Act as the key liaison between internal stakeholders, the global service desk, and external vendors to ensure service alignment with business needs. Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Extract and analyze operational metrics to identify risks, trends, and areas for continuous service improvement, and present insights to senior leadership. Manage internal customer technology escalations and assist in coordinating Priority 1 and Priority 2 incidents, including stakeholder communications. Review and maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Technologies: Support ITSM More: We are seeking an expert-level IT Service Management Specialist for a 6-month contract based in London, UK, with a hybrid working arrangement of 2 days per week in the office. The role starts in mid-June 2026 and is for 40 hours per week. We work in partnership with Randstad Technologies, who are acting as an Employment Business in relation to this vacancy. last updated 24 week of 2026