Service Manager Location: We are on the lookout for an experienced Service Manager to join the team at our Volvo Letchworth dealership. If you’re looking to lead a passionate service team in a forward-thinking automotive environment with excellent development opportunities, a strong team ethos, and the chance to make a real impact on customer satisfaction and business growth — then we’d love to hear from you!
As a skilled and motivated Service Manager, you will take full responsibility for a team including Service Advisors, Workshop Controller, Technicians, Apprentices and Warranty staff.
You’ll play a crucial role in driving the performance and profitability of the service department through exceptional leadership, operational efficiency, and a relentless focus on customer satisfaction.
No brand-specific experience? No problem — we’ll provide full manufacturer training and continuous professional development to ensure you stay on top of the latest standards, technologies and customer expectations.
Lead and motivate the service team to deliver outstanding customer service in line with Endeavour’s values: Professionalism, Performance, Pride and Passion
Maximise departmental profitability through effective sales of labour, parts, accessories and value-added products
Drive team development through coaching, support and regular performance reviews
Maintain accurate records of job costing, invoicing, and service time allocation
Ensure all manufacturer, company and legal policies are fully complied with (including GDPR and health & safety)
Administer warranty policy effectively and cost-efficiently, in line with manufacturer and business standards
Monitor and control costs, productivity, sales performance and departmental KPIs
Maintain high standards in workshop cleanliness, condition of facilities, and customer areas
Review daily and weekly operating reports, budgets and performance data to ensure objectives are being met
Maintain accurate and up-to-date customer data and ensure appropriate follow-ups
Oversee administration functions including parts returns, workshop loading, warranty claims and compliance
Liaise effectively with other departmental managers and manufacturer representatives
Ensure that the courtesy vehicle fleet is maintained in line with standards and requirements
Full manufacturer and ongoing training through our development programmes
Excellent career progression opportunities
Performance-related bonus scheme
Flexible working options
Company benefits and employee recognition schemes
We pride ourselves on creating a diverse and inclusive working environment where everyone can thrive, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.