Location: Banbury, Oxfordshire
Salary: £30,000 Basic | Up to £38,000 OTE + Company Benefits
Overview
An established automotive retailer is seeking a professional and customer-focused Service Advisor to join its busy Aftersales team in Banbury.
This is an excellent opportunity for an experienced Service Advisor or customer service professional with automotive experience to join a successful dealership environment where customer satisfaction and service excellence are at the heart of the business.
Acting as the link between customers and the workshop, the successful candidate will ensure a smooth and efficient service journey from booking through to vehicle collection.
Responsibilities
* Welcome customers and manage all service and repair enquiries.
* Accurately record vehicle concerns and create workshop job cards.
* Liaise with Technicians and the workshop team regarding vehicle progress and repair requirements.
* Keep customers fully informed throughout the repair and service process.
* Prepare estimates and obtain authorisation for additional work where required.
* Promote service plans, maintenance packages and approved aftersales products.
* Manage vehicle handovers and explain completed work clearly and professionally.
* Ensure all administrative processes and documentation are completed accurately.
* Deliver exceptional customer service and maintain high levels of customer satisfaction.
* Support the achievement of departmental sales and performance objectives.
* Handle customer concerns and resolve issues professionally and efficiently.
* Maintain manufacturer and dealership standards at all times.
Candidate profile
* Previous experience as a Service Advisor, Aftersales Advisor or customer-facing automotive professional.
* Excellent communication and interpersonal skills.
* Strong organisational skills and ability to manage multiple tasks effectively.
* Customer-focused approach with a commitment to delivering outstanding service.
* Comfortable working in a fast-paced environment.
* Good administrative and IT skills.
* Full UK Driving Licence preferred.
Desirable experience
* Franchised dealership experience.
* Knowledge of automotive service and repair processes.
* Experience using dealership management systems.
* Understanding of service plans, maintenance products and aftersales sales opportunities.
Key performance indicators
* Customer satisfaction scores.
* Additional work conversion rates.
* Labour sales performance.
* Service plan and maintenance package sales.
* Workshop utilisation support.
* Customer retention.
* Administrative accuracy and compliance.
Personal attributes
* Friendly and approachable.
* Professional and customer focused.
* Organised and efficient.
* Positive and enthusiastic.
* Team orientated.
* Able to work effectively under pressure.
* Committed to delivering excellent customer experiences.
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