Your newpany
A large utility providermitted to delivering safe, reliable, and customer-focused energy solutions. This organisation plays a vital role in supporting homes and businesses across the region.
Your new role
As a Customer Advisor, you’ll play a key role in delivering exceptional service and ensuring customer needs are met efficiently and professionally. You will be the first point of contact for customers, handling queries and requests across multiple channels while maintaining accurate records andpliance with safety and regulatory standards.
What you’ll be doing:
1. Handle inbound and outbound calls, emails, and service requests, providing inclusive and high-quality customer service.
2. Respond to reported emergencies in line with safety standards and operational protocols, ensuring accurate data collection and calm, professionalmunication.
3. Manage and resolve customerplaints promptly, escalating where necessary.
4. Assist in scheduling asset maintenance and connection appointments using diary and resource planning systems.
5. Maintain and update customer records across multiple systems, ensuring accuracy andpliance.
6. Process documentation from engineers, including meter records and Gas Pressure Test Certificates.
7. Book energy advisor appointments and provide general administrative support to the team.
8. Contribute positively to team goals, attend meetings, and participate in training and development activities.
What you'll need to succeed
Education, Qualifications, and Training
9. Minimum of 5 GCSE passes (or equivalent) including English and Maths at Grade C or above
Experience
10. At least two years’ experience working within a contact centre handling high-volume telephone enquiries OR
11. At least three years’ experience in a retail environment
12. (Desirable) One year’s experience working with engineers and managing appointments using a diary system
13. (Desirable) At least one year’s administrative experience
14. (Desirable) Experience updating high volumes of data on aputer system
15. (Desirable) Experience inplaint handling
Job Skills, Knowledge, and Abilities
16. Excellent IT skills
17. Ability to work as part of a team and independently without supervision
18. Ability to multitask various activities
19. Excellentmunication skills, including a polite and friendly telephone manner
What you'll get in return
20. £24, per annum with 2 x 6-monthly increases.
21. Belfast
22. Free Parking
23. This is a permanent full-time position working 37 hours per week. – 5pm Monday – Thursday, – on Friday. (1 late night until 7pm per week)