The Team At Deliveroo, we are customer-obsessed. Providing great customer experiences every time is a key part of Deliveroo’s mission to become the definitive food company! We currently cover eleven markets across Europe, the Middle East, and South East Asia. The Marketplace Support team is responsible for 100% of the live order interactions with Deliveroo’s consumers, riders and restaurant partners, as well as much of the back office support for riders and restaurants. 3 days/hybrid - London office Potential start date: 23 February or 2 March The Role The Junior Copy Coordinator provides administrative and operational support to the Copy team, ensuring that customer, partner, and rider facing content used by agents is accurate, up to date and delivered on time. This role works closely with Copy Specialists to support projects and audits, manage localisation requests across markets, and upload reactive communications (macros) for agent use. The role is fast-paced and deadline-driven, requiring strong organisational skills, attention to detail, and the ability to re-prioritise work as needs change. What you’ll be doing Organising content and copy logically and coherently, making it easy for users to navigate and understand Gathering feedback from stakeholders and users for continuous improvement initiatives CreatIng and developing support copy and content, including but not limited to reactive messaging, agent facing knowledge base content, and customer facing help pages Conducting regular reviews of copy to ensure we deliver a best in class experience for our agents, consumers, riders, and restaurants Working with local market teams to coordinate localisation requests Providing administrative support to the wider copy team Creating, updating, and maintaining documentation used to support our chatbot Requirements Proven experience in a fast-paced customer service or contact centre, environment Excellent written and verbal communication skills Strong attention to detail and organisational skills Proficiency in using Google Suite and other documentation tools Ability to understand and convey complex technical information in a clear and concise manner Ability to work independently and manage multiple tasks simultaneously Experience using Zendesk or AWS products desirable Second language desirable (French, Italian, Arabic) Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.