Are you passionate about making a difference in your local community?
We're looking for a proactive and customer-focused Housing Officer to join a dedicated Housing Services team for a local authority in West London.
This is a full-time, office-based role where you will be at the heart of our neighbourhoods, delivering a high-quality tenancy and leasehold management service to general needs and sheltered residents. You'll manage your own patch of properties, building strong relationships with residents, supporting sustainable tenancies, and creating communities where people are proud to live.
This is a varied and rewarding position where you'll tackle everything from tenancy audits and sign-ups to investigating breaches, anti-social behaviour, and illegal occupancy. You'll also play a key role in fire safety compliance, safeguarding, and responding to estate emergencies, all while ensuring residents are linked to the right services and support.
You'll be a strong communicator, confident in taking action, making decisions, and representing the council in court, tribunals, and multi-agency meetings. You'll also contribute to minimising void rent loss, helping residents move into the right homes, and improving our housing services through your frontline insight.
We're looking for someone who's resilient, community-minded, and understands housing legislation and best practice.
How to Apply