We are seeking an experienced and highly organised Senior Administrator to join our Community Therapy Team on a 6-month fixed term contract, covering maternity leave.
The Community Therapy Service is a tailored rehabilitation service that comprises of Physiotherapists, Occupational Therapists, Therapy Assistants and Therapy Assistant Practitioners. We offer assessment, advice and rehabilitation to people who have a health-related illness, injury or long term condition to help recover their health, cope with chronic conditions and slow the progress of degenerative disease.
The administrator will work alongside therapy staff to ensure a smooth patient journey across the service and its associated services and support with the administrative functions related to the roles and responsibilities of the teams.
Main duties of the job
* Provide comprehensive administrative support for the Community Therapy Team and associated services and have specialist knowledge of these clinical services.
* Ensure a high quality, friendly and efficient frontline service to patients and staff.
* Collect information over the telephone from patients referred to the service to support the triage process.
* Book, cancel, reschedule appointments and ensure appointments are utilised to maximum capacity.
* Monitor and chase patient equipment orders and inform staff of delivery times to enable follow-up visits to take place in a timely way.
* Answering queries, progress chasing, task related problem solving and resolving issues for clinical staff or patients and providing non-clinical advice or information to others
About us
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
Job responsibilities
Please see Job Description for full details. If you have any questions that you would like to ask, please contact Kate Fairhurst (Service Operational Lead) on 07580913254.
Qualifications
* RSA3 or NVQ level 3 in Business Administration or equivalent work related experience
Experience
* Experience of working with public and have an understanding of customer service and how to implement effectively
* Experience of working in a health / social care setting
Skills
* Experience of working with Systm One
Circumstances
* Ability to travel between Provide bases
Skills
* Excellent interpersonal and communication skills, oral, verbal, written and electronic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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