Job Title: Account Manager
Location: Nottingham, Hybrid (3 days per week)
Salary: £35,000 (£45,000 OTE)
We're looking for a motivated Account Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients.
As an Account Manager, you'll be responsible for managing and developing a portfolio of existing customers, ensuring high levels of satisfaction while driving revenue through upselling, cross-selling, and long-term account growth. You'll work closely with internal marketing and sales delivery teams to ensure clients receive outstanding service and value.
Key Responsibilities:
1. Manage and develop a portfolio of client accounts, acting as the main point of contact.
2. Build long-term relationships with customers, understanding their business needs and objectives.
3. Identify opportunities to grow accounts through additional services, solutions, and renewals.
4. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction.
5. Prepare and deliver account reviews, proposals, and commercial discussions.
6. Forecast and track account performance, pipeline, and revenue against targets.
7. Resolve issues effectiv...