Overview
Join to apply for the Professional Services Consultant role at Concerto - property asset management system with CAFM.
Able to work from our Liverpool, Leicester or London office (2 days in the office / 3 from home).
Part of the Bellrock Group - Concerto is looking for a Professional Services Consultant x3. The Concerto software platform helps organisations transform and streamline their asset and property management information and associated business processes. Our Professional Services Consultants are experts in the Concerto software platform and how it must be deployed to meet industry best practises and deliver maximum value to our customers.
Key Responsibilities
* Conduct demonstration and consulting sessions (on the phone and in-person) and document with meeting minutes
* Document and validate customer’s business requirements and map to Concerto functionality, using expert knowledge of the product to determine any gaps in existing functionality and produce a specification document clearly detailing the user’s requirements to a consistent standard
* Utilise industry knowledge and experience of CAFM/IWMS software to advise customers on best practise implementation approaches to achieve significant value from the product
* Plan, manage and communicate the progress of projects, achieving project milestones and maintaining momentum
* Set and manage customer expectations regarding project scope and timeline, customer responsibilities, stakeholder roles and responsibilities, project governance (communication, change control, escalation), risk management and organisational readiness
* Maintain project financial forecasting and budgets
* Present and manage sign-off of key milestones and deliverables, such as project kick-off, discovery, project plan, status report, change requests, Sandbox review, user acceptance testing
* Configure the Concerto application to meet customer’s documented business requirements and oversee initial data mapping and management exercises
* Attend internal project meetings and provide status on progress of activities and deliverables
* Provide customers with follow-up consulting and general assistance in areas of expertise, utilising Concerto domain knowledge specialist when necessary
* Be a “go-to” resource for specific functional areas for both internal and external users
* Contribute to internal knowledge share; review posted feedback on a continuous basis and respond to questions
* Assist the Business Development Director with presales activities such as high level gap analysis and product demonstrations as directed from time to time
* Create detailed and accurate specification documentation on behalf of clients where system customisation is required
* Assist the Project Manager in creation and review of project documentation, implementing and managing the project delivery plan, logging and managing risks and issues and managing project budgets
What does it take?
* (Desirable) 3 years’ experience in property/asset related industry
* Minimum of 3 years’ experience delivering software implementation solutions
* Proven ability to translate client requests into written specifications
* Quick learner with a passion for software technologies and ability to understand
* Ability to map processes and have worked in a large process mapping project
* Understanding of organisational change management and worked within a large change management project
* Strong proficiency in Microsoft Office products
* Deep understanding of common software implementation methodologies
* Excellent customer relationship acumen
* Ability to absorb New Product / Service Knowledge
* Ability to engage with multiple projects and customers at the same time and manage priorities
* Excellent organisation, communication and collaboration skills
* Ability to lead and facilitate customer workshops and sessions
* Commercial awareness and financial acumen
* Proactive – self starter
* Excellent communicator - clear, persuasive articulation
* Organised and efficient - managing activities promptly and effectively
* Strong relationship builder - quickly establishing credibility and rapport with key stakeholders
* Adaptability - handling challenges positively and proactively
* Collaborative team player - working effectively with internal teams to ensure alignment and consistency
Working arrangements
We offer flexible working practices, including the option to work remotely where your role and business needs allow. In this role, you can be based in one of our offices (Liverpool, Leicester or London) with two days a week in the office and the rest from home. Typical hours: Monday to Friday 8:30 am – 5:00 pm with a 1-hour lunch break.
What can we offer you?
Upon joining Bellrock, you can expect a comprehensive benefits package including:
* 25 days annual leave plus bank holidays + 1 additional day
* Salary exchange pension scheme
* Life cover
* Paid sick leave
* Health Assured employee assistance and wellness program
* Enhanced maternity, paternity and adoption leave
* Salary sacrifice schemes: Cycle to work
* Holiday purchase scheme of additional 5 days per year
* Offers and discount scheme designed to save money on everyday shopping and essentials
* Healthcare Cashplan
* MotorSave Scheme
* Refer a friend
* Liftshare
* Virtual GP
Why Bellrock?
Our people are our passion, so we’re all about helping them to achieve their ambitions. We’re committed to supporting your career and providing a rewarding environment. If you’re ready to start your career journey with Bellrock, we’re ready to welcome you.
We welcome applicants from all corners of the world and are committed to an equitable recruitment process. We are looking for the right person, not necessarily just the right person for this role. Apply today.
Additional information
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
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