A fantastic opportunity for an ERP Application Support Analyst (Software Support Analyst) to become an integral part of a small, talented team. This role offers a unique chance to play a key part in supporting our client's existing IFS 24r2 Cloud system, while also being actively involved in a range of IFS related projects. The role is perfect for those who thrive in small, flat-structured teams where'll you'll be able to expand your knowledge and refine your expertiseespecially if you're passionate about providing top-tier support to a vibrant user community. The role itself offers a healthy balance, with approximately half your time dedicated to day-to-day support tasks, and the other half focusing on exciting project work. Routine support will see you handling system admin duties such as managing user access and permissions, troubleshooting logins, analysing error logs, debugging code, running reports, and conducting user training and inductions. On the project side, you'll get involved in enhancements, upgrades, and improvements, working collaboratively with development teams on testing, documentation, and training initiatives.
As a business-facing role, you'll be providing deskside support, so being on-site three days per week is essential, with the flexibility to work from home for two days. The client's sites are spread throughout Kent and other parts of England, and you can be based in either Aylesford or Canterbury (with at ...