Customer Service Advisor
📍 Irlam, Manchester (M44 5BA)
💷 £12.51 per hour
🕘 Monday-Friday, 8am-5pm | Office-based
📄 Full-time | Temporary ongoing (minimum 6-9 months)
Join a Team Where Customer Service Really Matters
Are you a people-person who thrives in a fast-paced environment? Do you enjoy solving problems, staying organised, and making a real difference to customers every day? If so, this Customer Service Advisor role could be the perfect next step for you.
You'll be at the heart of the operation - supporting customers, processing orders, managing billing, and helping ensure everything runs smoothly. No two days are the same, and your contribution will be genuinely valued.
What You'll Be Doing
* Being the friendly first point of contact for customers by phone, email, and occasionally in person
* Processing sales orders accurately and efficiently
* Preparing invoices, proformas, and credit notes with confidence
* Managing customer accounts, pricing updates, and usage records
* Resolving billing queries and customer concerns quickly and professionally
* Taking customer payments securely (cash and card)
* Supporting daily banking and transaction reconciliation
* Working closely with sales and operations teams to deliver outstanding service
* Spotting opportunities to add value and pass leads to the sales team
* Building strong, long-lasting relationships with customers and agents
* Making proactive outbound calls to offer support and resolve issues
* Keeping systems and stock records accurate and up to date
* Escalating complex issues and seeing them through to resolution
What You'll Bring
* Previous experience in customer service or administration
* Confident, clear communication skills and a positive attitude
* Excellent organisation and attention to detail
* The ability to juggle multiple tasks in a busy environment
* Experience with invoicing, billing, or order processing (a bonus)
* Confidence handling payments and using internal systems
* A proactive, solution-focused mindset
* Willingness to learn and grow within the role
* A full, clean UK manual driving licence (occasional local travel required)
Why You'll Love This Role
✨ Supportive, team-focused environment
✨ Full training provided
✨ Monday-Friday schedule - your weekends are yours
✨ Great opportunity to build experience with a well-structured organisation
✨ Inclusive workplace that values diversity, collaboration, and development
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
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