About The Role
IT Support Analyst (1st & 2nd Line) - Cardiff
Hybrid / Office-Based – Pentwyn, Cardiff
£26,000 – £32,000 (Dependent On Experience)
About the Role
We’re looking for a proactive IT Support Analyst to join our IT team, providing 1st and 2nd line support across a dynamic organisation. You’ll take ownership of technical issues end-to-end, supporting users across a wide range of systems and technologies.
About Orbis Education and Care
Orbis Education and Care is a leading provider of specialist education and care services, supporting children and adults with complex needs across the UK. Technology plays a key role in enabling our teams to deliver high-quality care and outcomes—making IT a vital function within the organisation.
Key Responsibilities
* Provide 1st & 2nd line IT support via phone, email, and ticketing system
* Troubleshoot hardware, software, and network issues
* Support Microsoft 365, Windows environments, and remote access
* Manage user accounts (AD / Azure AD) and onboarding/offboarding
* Assist with Intune, device management, updates, and deployments
* Contribute to IT improvements and small projects
Skills & Experience
* Experience in an IT support or IT Support Analyst role
* Strong Microsoft 365 and Windows troubleshooting skills
* Knowledge of Active Directory, Azure AD, and networking basics
* Experience using ticketing systems
* Strong communication and customer service skills
What’s On Offer
* Competitive salary
* Supportive, close-knit IT team
* Exposure to varied technologies and projects
* Career development opportunities within a growing organisation
Apply Now
If you’re an experienced IT Support Analyst looking for a varied, hands-on role where you can make a real impact, we’d love to hear from you.
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