Senior Engineer - 3rd Line (IT Modern Workplace & Security) Stonehouse - Hybrid Working - 2 Days Onsite/3 Days Home Salary 55-65k DOE Full-time About us We believe in making technology easy and enjoyable for businesses of all sizes, providing communications, connectivity, mobile, security and IT services to 5,000+ happy customers who love our down-to-earth approach, our in-depth technical know-how and our customer-first service. We are a company of 60 employees that puts customer support at the heart of everything we do. We invest in our people, supporting development, recognising expertise, and providing the opportunity to grow. It is an exciting time to join us on our journey as we continue to grow and expand.
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About the role Were looking for dedicated Senior Engineer, to join our supportive, collaborative and experienced team, with a solid technical background and a passion for problem solving. This role is focused on designing, securing and improving Microsoft 365 environments for our customers that rely on them every day. As a Senior Engineer, you will take ownership of tenant design, security posture and operational standards across identity, devices and collaboration tools. You will act as a trusted technical contact for customers, translating business needs into secure and reliable Microsoft solutions, help lead and shape technical decisions and raise engineering quality across the service we provide. Our ideal candidate You will bring senior-level, hands-on experience across Microsoft 365, with strong capability in Entra ID, Intune, endpoint security, Copilot and SharePoint, a solid background in Microsoft security tooling and secure design, experience working in MSP or multi-tenant environments, and the confidence to work directly with customers at both technical and business levels, supported by relevant Microsoft certifications such as MS-102, MD-102 and SC or AZ security pathways. PowerShell scripting and automation experience is desirable, along with exposure to Microsoft Defender XDR and Sentinel, and experience contributing to or improving technical standards across teams.
Typical day involves Leadership and Collaboration Technical authority and escalation point for complex incidents and projects
Building and shaping relationships with customers, becoming a trusted advisor and translating business needs into secure technical solutions
Developing and maintaining strong working relationships with colleagues, including sharing knowledge, mentoring and upskilling junior engineers
Being a key contributor to technical standards and direction
Microsoft 365 & Modern Workplace Design, deploy and optimise Microsoft 365 services including:
Exchange Online
Microsoft Teams
SharePoint Online & OneDrive
Microsoft 365 Groups & lifecycle governance
Lead tenant reviews, remediation and platform standardisation activities
Drive adoption of modern working practices in a secure, governed manner
Support migrations and transformations from legacy or poorly configured environments
Identity, Security & Compliance Design and manage secure identity architectures using Microsoft Entra ID
Implement and maintain:
Conditional Access policies
MFA and passwordless authentication
Privileged Identity Management (PIM)
Engineer and operate Microsoft security tooling including:
Microsoft Defender (Endpoint, Office 365, Cloud Apps, xsngvjr Identity)
Microsoft Purview (DLP, sensitivity labels, eDiscovery, retention)
Apply Zero Trust principles and Microsoft security best practices
Support customer compliance needs (e.g. ISO 27001-aligned controls, GDPR considerations)
Endpoint & Device Management Architect and manage device estates using:
Microsoft Intune
Windows Autopilot
Define secure baseline configurations for Windows 11/macOS, IOS & Android
Improve device security posture, patching and lifecycle management
Automation & Engineering Quality
Use PowerShell and automation to:
Reduce manual effort
Improve consistency and reliability
Contribute to documentation, runbooks and internal standards
Partner with operations teams to improve repeatability and service quality
Youll love
Enhanced annual leave entitlement (increasing with length of service)
Birthday day off
Private medical cover after 1 year of service
Health cash plan after 1 year of service
Subscription to PerkBox, discounts and Wellness app
Cycle to work Scheme
Employee referral scheme
Breakfast and fruit provided everyday