Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. The QRC in Newark specializes in the supply and overhaul of valves and controls for the oil, gas, power, water and chemical industries, amongst others. Our products have a high-quality standard. Due to increasing activities and growth, we are looking for a Repair Service Coordinator.
We're seeking a highly technical and customer-focused Repair Service Coordinator to lead our repair and service interactions. As the main point of contact, you'll work directly with our QRC Operations Team to ensure the seamless execution of services for our valued clients. This role demands a deep understanding of valves, actuators, and instrumentation, as you'll be fielding technical questions and providing robust solutions.
Serving as the technical authority for all repair and service inquiries, offering detailed insights into valve and actuator diagnostics and repair processes.
Preparing comprehensive and competitive quotations for repairs, service contracts, and turnaround jobs, specifically for industrial valves, various actuator types, and associated control instrumentation.
Actively engaging in problem-solving related to the intricate repair of these critical components, ensuring optimal performance and reliability.
Expect around 30% travel for this position. The role occasionally requires working in proximity to moving mechanical equipment.
Prepare professional quotations for repair and service all Flowserve customers. Provide timely responsiveness to all viable service and repair quotation opportunities.
Manage the review of all service and repair orders for completeness and correctness and assist in resolving any issues to ensure proper order entry
Proper order entry to include clean Order Transfer files that are provided to Planning in the agreed upon time frame
Coordinate with the Commercial Operations Team on the approval of commercial terms of purchase orders and/or contracts including Sales Approval Process generation and approval along with the resolution of any respective terms and conditions issues, based on Flowserve guidelines
Communicate with customers on a daily basis in regard to the repair and field services that are in-house. Comply with Flowserve goals, objectives and policies
In QRC locations where a Turnaround Support Project Manager does not exist, the Planner will be called upon to SUPPORT the efforts of gathering data, doing valve research, assisting with service and repair estimates, etc. This work is intended to support the lead person that is coordinating the turnaround efforts at the QRC.
Travel to customer sites for any site inspection or survey. Coordination with Field service team and QRC Operations team is required
Training customers in maintenance and servicing as necessary with close coordination with Training division
Clarification of warranty claims and support factories to create better Customer experience
or 3-4 years with related customer service experience and/or training for a service position; Preferably professional experience in Automated valve technology and service
Good English language skills, both written and spoken,
Computer skills including Microsoft Office, Internet along with the ability and willingness to learn how to use other or new business software packages as required by the role
Oracle experience is not required but preferred
Annual Incentive Plan (2.Pension Contribution Scheme 4 or 5% matched
Life insurance
Cycle to Work Programme
Medical Cover (Medicaid Cash Plan/ Managers BUPA)
Vouchers for eye tests and glasses
Benefits Hub
Flu Vaccine Voucher
Employee Assistance Programme & We Care
Free onsite parking
Job Family : SA Sales Support
EOE including Disability/Protected Veterans. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers. com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email.