About the role
Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects.
Key Responsibilities
* Helping frontline staff resolve recording errors and system issues
* Coaching users to build confidence and competence in using our core systems
* Collaborating on building and testing forms, outputs, and bespoke solutions
* Supporting system upgrades by testing new functionality and ensuring readiness for release
* Promoting the importance of data quality and accurate recording across ASC
This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement.
Qualifications & Experience
* Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality
* Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice
* Ability to work on multiple tasks at once and develop excellent working relationships with colleagues
* Experience of user acceptance testing, and/or systems development
* Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams
* Experience of using Office 365 including Word and Excel to a high standard
Application Questions
* Please tell us about a situation where you identified a problem in a business process or system. What steps did you take to resolve it, and what was the outcome?
* Please describe how you've communicated system or process changes to a diverse group of stakeholders. How did you ensure the message was clear and well-received?
* This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal?
* This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome?
This permanent, full-time position has a starting salary of £33,552 per annum based on a 36 hour working week.
Employment Details
We have a great opportunity for a Business Systems and Information Quality Advisor to join our fantastic Business Systems Team. This role is open to hybrid working with the right balance. We come together in person for two days per week on average (or 40% of the working week) and support working from home the rest of the time.
Our Offer to You
* 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
* Option to buy up to 10 days of additional annual leave
* A generous local government salary related pension
* Up to 5 days of carer's leave and 2 paid volunteering days per year
* Paternity, adoption and dependents leave
* An Employee Assistance Programme (EAP) to support health and wellbeing
* Learning and development hub where you can access a wealth of resources
* Wellbeing and lifestyle discounts including gym, travel, and shopping
* A chance to make a real difference to the lives of our residents
#J-18808-Ljbffr