Role: Senior Digital Service Owner REF95431
Contract Length: 12 months
Location: Salisbury OR Fareham – hybrid with occasional travel to site.
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
RESPONSIBILITIES OF THE SENIOR DIGITAL SERVICE OWNER
- Establish and implement a fully functioning multi-service strategy, containing a suite of digital services that deliver against the future and current business needs.
- Work with teams (technical experts and programme, portfolio and project managers) to ensure services are developed, implemented and continually improved in line with business needs.
- Be responsible for the end-to-end management and governance of these services.
- Be responsible for the successful operation and continuous improvement of the services to the required standards and changing needs of the business.
- Act as the escalation point of contact for your IT Digital services.
- Continually monitor, evaluate and report on quality-of-service levels to inform continual improvement plans.
- Create and maintain a supportive stakeholder network using effective communication and influencing them to buy into the strategy.
- Work in an agile manor to manage service change priorities within the service portfolio based on changing requirements.
SKILLS/EXPERIENCE OF THE SENIOR DIGITAL SERVICE OWNER
- Significant experience of developing IT digital service strategies that identify (and meet) current and future business needs.
- A strategic mindset who can work with stakeholders and teams to understand business requirements and then deliver into operational reality.
- Demonstrable experience of leading IT services through the entirety of their life cycle, from inception through to adoption, continual improvement and decommissioning.
- Clear experience of leading and managing multiple IT Digital services meeting quality, contractual, KPI and Service Level Agreement-based standards.
- Experience of delivering IT digital services via varying resource models e.g. internal, contracted workers and third‑party contracts.
- Experience of negotiating Service Level Agreements, ensuring effective performance of teams and third parties.
- Strong leadership experience with effective interpersonal and communication skills
- Experience and ability to handle conflicting priorities whilst adapting to changing requirements and delivering successfully.
- Ability to work across digital teams, developing roadmaps and translating into initiatives that deliver business value and impact.
- ITIL (Information Technology Infrastructure Library) level 3 certified (or equivalent experience)
- Agile working e.g. PMI‑Agile Certified Practitioner, Professional Scrum Master I (PSM I) or similar
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex‑military candidates / military spouses or partners, who meet all the essential criteria, we will interview the best candidates from within that group.
