Job Description
Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
Job Title: Second Line Support Engineer - Contract (Outside IR35)Location: Liverpool (3 Days Onsite)Rate: £250 per dayContract Type: Initial 3-Month ContractIR35 Status: Outside IR35
We're working with a fast-paced Managed Service Provider based in Liverpool that is looking to bring in a Second Line Engineer on a contract basis. This role is ideal for a candidate experienced in supporting a broad range of technologies and confident working in a client-facing environment.
The Role:
You will be acting as a key point of escalation for 1st line issues, providing hands-on support to a mix of clients. The position involves a combination of BAU support, troubelshooting escalated tickets and working on small project rollouts.
Key Responsibilities:
* Provide second line tech support across windows environments, Office 365, networking and desktop hardware
* Troubleshoot and resolve escalated service desk tickets within SLA
* Liaise with clients to ensure clear communication and issue resolution
* Support onsite work at client locations (Liverpool)
* Assist with small projects and infrastructure improvemnets
Tech stack: Windows server, Office 365, RMM tools, Active directory, networking fundamentals
Requirements:
* Proven experience in a second-line or escalation support role within a n MSP environment (Preferred)
* Comfortable working across multiple customer environments
* Strong communication skills and a proactive attitude
Start date: ASAP
If this sounds like you, apply now!
Second Line Support Engineer | Liverpool (3 days on site) | £250 (Outside IR35) | MSP
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