Credit Hire Motor Insurance Claims Handler Salary: Competitive dependent on experience Location: Haslingden - Car driver essential Job Type: Full time, Permanent Working Hours: Monday to Friday, 8:30am 5:30pm (office-based) Plus 1 Saturday per month, 9:00am 12:00pm A little bit about us: We are a family-run Accident Management and Car Hire company, proudly operating our own fleet of vehicles from our base in Haslingden. We specialise in supporting customers involved in non-fault accidents, providing them with replacement vehicles and guiding them through what can often be a stressful and unfamiliar process. Our focus is on delivering a smooth, professional, and customer-first experience from start to finish. Job Description: We are looking for a proactive and organised Credit Hire Claims Handler to join our growing team. In this role, you will take ownership of claims from initial notification through to completion, ensuring a seamless journey for each client. This is a fast-paced and varied position where no two days are the same. Youll be at the heart of the operation, coordinating with multiple parties while delivering excellent customer service at every stage. Key Responsibilities: Process new claim notifications efficiently and accurately Guide clients through the claims process, providing clear advice and regular updates Manage your own caseload from start to finish, ensuring all tasks are completed in a timely manner Maintain accurate records, including notes, logs, and diary entries Liaise with bodyshops, solicitors, and third-party insurers to progress claims Monitor claim progress and proactively resolve any issues or delays Ensure full compliance with legal requirements, industry regulations, and company standards Skills & Experience: Previous experience in credit hire, insurance claims, or a similar role is advantageous Excellent communication and customer service skills Strong organisational skills with the ability to manage multiple cases effectively Ability to work well under pressure in a fast-paced environment A calm and professional approach, particularly in challenging situations Good attention to detail and accuracy in administrative tasks Full UK driving licence and access to a vehicle is essential due to location Be part of a friendly, supportive family-run business in a varied and engaging role with real responsibility. You will have the opportunity to develop your skills within the accident management sector and work in an environment where your contribution is valued. If you are interested in this position, please submit your latest CV. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.