About Hyatt Regency London Olympia
Hyatt Regency London Olympia will be part of a major redevelopment project transforming Olympia, London's historic conventioncentrebuilt in 1873, into a comprehensive convention, entertainment, and cultural district in West London. Anchored by the iconic glass barrel-vaulted roofs of the Grand and National Halls, the new 14-acre site will feature a boutique multi-screen arthouse cinema, a 4,000-capacity music and performing arts venue, a 1,500-seat theatre, a rooftop sky garden, as well as restaurants, shops, cafés, and office and co-working spaces.
Hyatt Regency London Olympia will offer 204 rooms, a bar and restaurant, as well as a lobby lounge. Additionally, there will be three meeting rooms and direct connectivity to the London Olympia Convention Centre.
Duties and responsibilities related to theGuest Relations Host/essrole?
Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
Act as a primary point of contact,anticipatingneeds and ensuring a seamless and personalised journey from pre-arrival to post-departure.
Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
Coordinate special requests and tailor services to deliver unique, personalised experiences.
About You
You bringpreviousexperience in guest experience or front office, ideally within the premium hospitality segment. Highlyorganisedand proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistentlyanticipateguest needs and deliver service that is bothpersonalisedand memorable.
Benefits of the Guest Relations Host/ess role include?
12 complimentary nights a year across Hyatt Hotels worldwide?
Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!?
Free Meals on duty in our colleague restaurant
Uniform provided and laundered complimentary
Headspace membership and access to our Employee Assistance Programme?
50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels?
Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide?
At Hyatt We care for people so they can be their best.This isdemonstratedin our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and isrecognisedas a Great Place to Work Company!
Being part of Hyatt means always having space to be you.?We are passionate about diversity,equityand inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages,abilitiesand identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job itsa career for people who care.
Next Steps: Apply today for this Guest Relations Host/ess role and start your journey with Hyatt Hotels!?
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