Overview
Role overview: The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Create a positive team culture through recruiting, training, and continuously developing your team.
* Build a motivated and high-performing team to increase the chances of store success.
* Analyze sales data and financial reports to make quick and informed decisions, identifying and responding to opportunities operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques.
* Ensure merchandise displays are attractive and align to brand guidelines.
* Ensure your teams deliver the highest level of service in store to achieve a positive Net Promoter Score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health & safety regulations.
* Role objectives and KPIs: contribute to achieving or exceeding the store’s monthly sales target; drive additional KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets; maintain a high Net Promoter Score; ensure stock accuracy during store audits; ensure all new colleagues complete mandatory training; and ensure employee engagement results meet company benchmarks.
Skills and Experience
* Previous management experience in a fast-paced retail/customer-facing environment.
* Passionate about retail with a good understanding of the latest trends and our competitors.
* Strong leadership skills and experience coaching and developing a strong team.
* Strong communication skills; proven track record of managing and exceeding sales targets and KPIs.
* Experience analyzing reports and making commercial decisions.
* Keen eye for detail and commerciality.
* Previous experience in visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts from retail and hospitality partners through our benefits platform.
* Access to digital health and well-being services through the benefits platform (TELUS Health).
* Health cash plans and wide range of internal development courses.
* Access to apprenticeships and accredited qualifications.
* Company Sick Pay, Health Care Cover, discounted gym memberships, life assurance, and other colleague networks and support initiatives.
Applications that meet the skills criteria will be contacted for a first-stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you for your time.
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