Key Accounts and Customer Service Advisor
Join to apply for the Key Accounts and Customer Service Advisor role at Virtual Bridges
Key Accounts and Customer Service Advisor
1 week ago Be among the first 25 applicants
Join to apply for the Key Accounts and Customer Service Advisor role at Virtual Bridges
Get AI-powered advice on this job and more exclusive features.
Key Accounts & Customer Service Advisor
Location: Coalville, Leicestershire
Salary: £25,000-£26,000 per annum
Employment Type: Full-time, Permanent
As a Customer Service Administrator in our Key Accounts & Own Brand team, you'll be at the heart of our operations, ensuring our customers receive exceptional service and our internal processes run smoothly. This role offers a blend of customer interaction, data management, and logistical coordination, providing a dynamic workday.
Responsibilities
* Customer Account Management: Serve as the primary point of contact for key customer accounts, building and maintaining strong relationships.
* Order Processing: Accurately process customer orders in SAP, ensuring timely and correct delivery.
* Data Management: Maintain and update customer records in SAP and Excel, ensuring data integrity and compliance.
* Reporting: Generate and analyse weekly customer stock reports, providing insights to optimise product availability.
* Communication: Handle incoming calls and emails, addressing customer inquiries and concerns promptly and professionally.
* Logistics Coordination: Manage container deliveries from factories, liaising with shipping companies and customers to ensure timely arrivals.
* Warranty & Aftersales Support: Process warranty claims and aftersales inquiries, ensuring customer satisfaction and adherence to company policies.
* Administrative Support: Assist the Own Brand Manager with various departmental tasks as required.
Skills Required
* Experience: Proven experience in a customer service or administrative role, preferably within a commercial environment.
* Technical Skills: Proficiency in SAP and Microsoft Excel (including functions such as VLOOKUP and SUMIF).
* Communication: Excellent verbal and written communication skills.
* Organisational Skills: Strong attention to detail with the ability to manage multiple tasks and prioritise effectively.
* Customer Focus: Demonstrated ability to build and maintain positive customer relationships.
* Teamwork: Ability to work collaboratively within a team and support colleagues as needed.
If you're enthusiastic about providing exceptional customer service and are looking for a role where you can grow and make a difference, we'd love to hear from you.
Please submit your CV and a cover letter outlining your relevant experience and why you're interested in this role.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Administrative and Support Services
Referrals increase your chances of interviewing at Virtual Bridges by 2x
Get notified about new Customer Service Advisor jobs in Markfield, England, United Kingdom.
Leicester, England, United Kingdom 3 weeks ago
Customer Service-Customer Service Advisor
Ashby-De-La-Zouch, England, United Kingdom 1 week ago
Loughborough, England, United Kingdom £21,000.00-£25,000.00 3 days ago
Coventry, England, United Kingdom 2 days ago
Cosford, England, United Kingdom 1 month ago
Coventry, England, United Kingdom 2 days ago
Nottingham, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 5 days ago
Nottingham, England, United Kingdom 2 weeks ago
Coventry, England, United Kingdom 3 days ago
Wigston, England, United Kingdom 5 days ago
Derby, England, United Kingdom 3 months ago
Coventry, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 1 week ago
Castle Donington, England, United Kingdom 1 week ago
Leicester, England, United Kingdom 3 weeks ago
Burton Upon Trent, England, United Kingdom 2 days ago
Atherstone, England, United Kingdom 1 week ago
Leicester, England, United Kingdom 1 day ago
Hinckley, England, United Kingdom 3 days ago
Customer Service Manager UK & Ireland (M/F/D)
Wigston, England, United Kingdom 2 days ago
Arnold, England, United Kingdom 2 days ago
Derby, England, United Kingdom 3 weeks ago
Loughborough, England, United Kingdom 2 months ago
Burton Upon Trent, England, United Kingdom 2 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr