About Reformer Studio
At Reformer Studio, we believe in creating a welcoming space where clients feel supported, motivated, and empowered in their wellness journey. Our community is at the heart of everything we do, and every touchpoint matters - from the moment someone makes an enquiry to the time they leave the studio after a class.
Position Overview
As a Customer Service Assistant, you'll be the first point of contact for our community - managing enquiries, supporting our Studio Instructors and Leads, and ensuring a seamless client experience. You'll bring warmth, professionalism, and organisation to every interaction, helping clients feel valued and connected to our studio.
Key Responsibilities
* Be the first point of contact for all client enquiries (email, phone, and social media), providing timely, friendly, and professional responses.
* Manage and filter enquiries to the relevant team members when needed.
* Follow our enquiry management process to ensure consistency and efficiency.
* Record and categorise enquiries using the correct platforms and systems.
* Support Studio Instructors and Leads with administration, customer needs, and calendar management.
* Assist with the organisation of events, workshops, and studio launches.
* Manage private bookings and support with teacher training projects.
* Respond to client reviews (including Google Reviews) with professionalism and brand-appropriate tone.
* Monitor and report on the success of promotions, discounts, and offers.
* Gather and support client feedback through surveys and feedback forms.
* Proactively engage with clients (including outbound calls) to build loyalty and support retention.
* Maintain positive, supportive relationships with both clients and team members.
What We're Looking For
* A natural communicator with a warm, professional manner.
* Exceptional organisation and attention to detail.
* Strong people skills with high emotional intelligence.
* Confident using social media platforms and digital tools.
* A proactive, adaptable team player who thrives in a busy studio environment.
* Experience in customer service and administration (essential).
* Passion for wellness, fitness, or boutique studio culture (desirable).
Why Join Us?
This role is more than administration - it's about being a vital part of our studio community. You'll play a key role in shaping the client experience, supporting our instructors, and helping the business grow. At Reformer Studio, you'll be part of a supportive, passionate, and innovative team that values both people and progress.
How to Apply
To apply, please send your CV and a short cover letter to with the subject line 'Customer Service Assistant Application'.