Overview
We have an exciting opportunity to recruit a Band 3 Admin Support within our Children\'s Community Nursing Admin Team.
We are looking for a dynamic individual with excellent communication, organisational and secretarial skills to support the administration function. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are good telephone manner, high level communication skills, typing letters, digital dictation and attention to detail.
Responsibilities
* Provide an efficient and comprehensive administration service to support the wide range of nurses within the teams.
* Support patient care with a positive and compassionate approach.
* Maintain accurate records within a busy integrated team using a full electronic patient record system; ensure concentration and accuracy in a busy environment.
* Work independently and as part of a team; support colleagues with workload and guidance on sensitive patient queries.
* Handle sensitive telephone calls and complaints with an excellent telephone manner; contribute to a collaborative team environment.
Team and Environment
The successful candidates will work within a busy integrated and skill-mixed Team. They will need to be confident and empathetic in dealing with sensitive telephone calls and complaints, with an excellent telephone manner. The ability to work well as part of a team is vital as we rely on each other for support with workload and guidance with sensitive patient queries.
About CWPT
The service received an overall rating of Good by the CQC and Outstanding for care and compassion, with recognition locally and nationally for our services. At CWPT, we deliver a wide range of physical, mental health, learning disability and autism services across Coventry, Warwickshire and beyond.
Benefits
* Generous annual leave entitlement which increases during your time with us
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and more
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
* Discounts with retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
* Wellbeing support, including in-house counselling and external helpline
* Staff networks and support groups
Our values and how we work
We put ople at our heart; this ethos is central to everything we do. We care for our staff as much as they care for others and offer a wide range of benefits and development opportunities. We are looking for people who share our passion for improving the lives and wellbeing of people in our community, with values of compassion, collaboration, excellence, integrity and respect.
Additional information
For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.
This advert closes on Sunday 7 Sep 2025.
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