Overview
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Responsibilities
* Greet and welcome guests in a warm and professional manner.
* Check guests in and out efficiently using the hotel’s booking system.
* Handle reservations, cancellations, and modifications via phone, email, and in person.
* Provide guests with information about hotel facilities, services, local attractions, and directions.
* Manage guest complaints and resolve issues promptly and professionally.
* Handle cash, credit card transactions, and billing accurately.
* Maintain a tidy and organized front desk and lobby area.
* Communicate effectively with housekeeping, maintenance, and other departments.
* Perform administrative tasks such as filing, photocopying, and data entry.
* Follow hotel security procedures and ensure guest confidentiality.
Qualifications
* Previous experience in a receptionist, front desk, or customer service role (preferred).
* Excellent verbal and written communication skills.
* Professional appearance and demeanor.
* Ability to multitask and remain calm under pressure.
* Proficiency in using hotel software systems (e.g., Opera, PMS, or similar).
* Basic math and computer skills (MS Office, email, internet).
* Flexible availability, including weekends and holidays.
Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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