Job Description
As a Product Associate in the Salesforce team at JP Morgan Personal Investing, you will leverage your expertise in product development and optimization to make a significant impact. You will use user research and internal stakeholder feedback to create innovative products, continuously improve existing offerings, collaborate closely with cross‑functional teams, and play a crucial role in shaping the future of our platform and ongoing success.
Job Responsibilities
* Partner with the Product Manager to identify new product opportunities.
* Support the collection of user research and business process mapping to inform the strategic product roadmap.
* Own end‑to‑end delivery of entire features and contribute to key initiatives.
* Consider and plan for upstream and downstream implications of new product features on the overall platform experience.
* Write the requirements, epics, and user stories to support product development.
* Act as a scrum master to coordinate sprint activities for the delivery team.
* Coordinate and participate in peer and business testing to ensure new solutions meet the requirements and are ready for production rollout.
* Support and train end‑users to drive adoption and maximize the platform’s capabilities.
* Partner with cross‑functional teams to assist with broader Salesforce initiatives and improvements.
* Participate in release and change management activities, ensuring compliance with the firm’s risk, controls, and regulatory standards.
* Analyze, track, and evaluate product metrics across the product development life cycle.
* Configure complex reports and dashboards to enhance service operations.
Required qualifications, capabilities, and skills
* Experience or equivalent expertise in product management or a relevant domain area.
* Proficient knowledge of the product development life cycle.
* Experience in product life cycle activities including discovery and requirements definition.
* Exposure to operational management and change readiness work streams.
* Developing knowledge of data analytics and data literacy.
* Previous experience with the Salesforce platform, ideally as an Administrator or Consultant (including reporting & dashboards, standard data model and object relationships, security model, sales & service cloud capabilities).
Preferred qualifications, capabilities, and skills
* Salesforce Administrator certification.
* Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities, etc.
* Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets, etc.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs.
About The Team
Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.
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