Screen Pilot is an award-winning integrated creative agency based in London, Denver (US) and Florida (US). We build brands and experiences designed to unlock the power of our clients, exploring new ways to engage audiences with progressive ideas and high impact creative.
In the last few years we’ve created iconic brands for new restaurants across Europe with Marriott, sparked a new generation of category-defining pizza in the UK, and partnered with luxury hotels in the US.
We’re looking for a Marketing Account Manager who can bring energy, direction & clarity to help our clients thrive in a fast-paced creative environment.
You’ll be the day-to-day lead on some of our most exciting hospitality and lifestyle clients - managing projects from start to finish, building strong, collaborative relationships with the clients & immersing yourself in their brands. You'll work closely with a Marketing Director to turn big-picture thinking into brilliantly executed campaigns, content and creative outputs.
This role is ideal for someone who’s passionate about delivering exceptional client service - combining commercial awareness, hospitality know-how and sharp attention to detail, while never losing sight of the bigger picture.
Client Management & Delivery
utilising both virtual and in-person touch points.
Support the Marketing Director on larger multi-disciplinary service clients whilst owning & ensuring success for your own clients.
Write and manage detailed briefs for creative, technical and media teams, ensuring all context and objectives are clear.
Project & Campaign Execution
Own the delivery of client retainers and projects from end to end - ensuring smooth workflows, schedules and quality outcomes.
Collaborate with the Studio Manager to schedule work, book in specialists, and keep everything running to plan.
Track project progress, prevent scope creep, and raise any risks before they become problems.
Manage onboarding and offboarding of client accounts with precision and care.
Champion Ignite’s internal processes - helping teams follow best practice and work efficiently.
Client Growth & Strategic Support
Work closely with your Marketing Director to turn strategy into action and help deliver long-term client success & growth (both performance and financial - focussed).
Support in preparing reports & proactive decks to demonstrate success & drive account growth.
Revenue & Financial Oversight
Track and manage project budgets, working with the MD and Ops team to balance profitability and client value.
Spot upsell opportunities and play a key role in growing accounts sustainably, with support from your MD.
Account Ownership & Commercial Accountability
Bring energy & excitement to the account!
Own the day-to-day success of your client accounts, holding a full 360° view of their needs, challenges and growth potential.
Be the quality gatekeeper—ensuring every piece of work meets both Ignite’s standards and the client’s expectations.
Lead and support internal teams, providing the information and clarity they need to deliver their best work.
Have 3+ years of account management experience, ideally in a creative, social or digital agency.
Are highly organised with experience with project management.
Love working with food, drink and hospitality brands.
Understand how to balance creative energy with commercial awareness.
Take pride in delivering great work - and in helping teams come together to make it happen.
Hybrid working model
~ Genuinely flexible working hours
~20 days paid holiday plus bank holidays, your birthday off and Christmas to New Year studio shutdown
~ Dog-friendly office spaces
~ Annual bonus opportunity
~ Pension scheme
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