Job Description
Operational Duties
1. Supervise Night Staff
o Oversee front desk agents, security, and other night-shift employees.
o Ensure all team members follow hotel policies and provide excellent guest service.
2. Guest Services
o Handle late check-ins, check-outs, room changes, and guest inquiries.
o Resolve guest complaints or emergencies in the absence of senior management.
o Monitor guest satisfaction and ensure safety and comfort during overnight hours.
3. Property Oversight
o Conduct regular property walks to ensure safety, cleanliness, and security.
o Coordinate with maintenance or housekeeping for urgent issues.
o Ensure all night procedures (lockouts, wake-up calls, etc.) are completed.
Auditing & Accounting Duties
1. Daily Reconciliation
o Balance and audit all front office accounts against revenue reports.
o Verify that room charges, food & beverage sales, and other revenues are posted accurately.
2. Financial Reports
o Prepare and distribute daily reports (revenue, occupancy, cash, etc.) to management.
o Identify and correct discrepancies between systems (PMS, POS, etc.).
3. Cash Handling
o Verify and balance cashier deposits and petty cash.
o Post charges and payments, ensuring all transactions are properly recorded.
4. System Closeout
o Run end-of-day processes in the property management system (PMS).
o Roll over the date and prepare the system for the next business day.
Administrative & Leadership Duties
1. Policy Compliance
o Ensure adherence to accounting standards, security procedures, and hotel policies.
o Monitor night audit checklists and ensure completion of all required tasks.
2. Training & Communication
o Train new night staff and provide feedback or coaching.
o Communicate key information from the night shift to the morning management team.
3. Emergency Management
o Act as the property’s manager-on-duty (MOD) during overnight hours.
o Handle emergencies such as fire alarms, medical issues, or security incidents.
⚙️ Skills & Qualities
* Strong knowledge of hotel PMS and POS systems (e.g., Opera, Maestro, OnQ).
* Detail-oriented with excellent organizational and math skills.
* Strong decision-making and problem-solving ability.
* Excellent communication and leadership skills.
* Ability to work independently with minimal supervision.
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