Join to apply for the Administrator - Payroll Services role at Royal Mail
Pay Services Data Administrator
Salary starting from £24,000 pa but could rise to £26,000 pa depending on experience and/or relevant qualifications
Job reference 323415
Benefits include 25 days annual leave plus bank holidays, pension scheme, flexible working patterns
Contract: 12-month fixed term, full-time
Location: Royal Mail Sheffield, Sheffield. S98 6HR (Hybrid - 3 days in-office)
Help shape the future of pay operations at Royal Mail.
Are you a strong communicator with a keen eye for detail? Do you enjoy solving problems and supporting others with clear, accurate information? Join Royal Mail as an Administrator in our Pay Services Team and help deliver a first-class experience for thousands of colleagues across the UK.
You’ll be part of a team of 100+ professionals responsible for ensuring every aspect of our employees’ pay and records are handled smoothly—from overtime and bonuses to pensions, tax, and contracts. It’s a fast-paced role with real variety, ideal for someone who thrives on accuracy, service excellence, and making a genuine difference.
What you’ll be doing:
* Supporting employees and internal teams by responding to pay-related queries and requests across multiple channels (email, phone, systems).
* Managing and updating employee data in our payroll system to reflect changes such as absences, benefits, salary adjustments, and tax or pension updates.
* Following detailed payroll processes to ensure we meet all legal, regulatory, and company policy standards.
* Investigating and resolving service issues or errors with a proactive and customer-first approach.
* Contributing to continuous improvement by identifying recurring issues and suggesting smarter ways of working.
* Participating in team meetings, sharing insights, and supporting a collaborative team environment.
You’ll bring:
* A background in administration – experience involving sensitive data or complex systems is a bonus.
* Excellent communication skills with the ability to analyse, question, and problem solve to resolve customer queries.
* Confidence working with numbers, spreadsheets, and large datasets—Excel knowledge is essential.
* The ability to manage multiple tasks at once, stay organised, and meet deadlines.
* A proactive and flexible attitude, plus a willingness to learn and grow with the team.
Extra Benefits
* Family friendly support - enhanced maternity pay, paternity leave, adoption leave, and shared parental leave
* Discounts and offers - over 800 discounts on groceries, days out, holidays, and household bills
* Supportive and generous company sick pay
* Your Wellbeing - access to services and tools for physical and mental health, financial, and social support. Free for all employees.
Next Steps
Closing Date: Sunday 8th June 2025. The advert may close early if sufficient applications are received.
The selection process includes a virtual interview with competency-based and role-specific questions. We will provide your interview questions in advance to help you prepare.
Royal Mail values trust and transparency. We encourage candidates with diverse experiences and backgrounds to apply. We support adjustments during the application process and are committed to inclusion. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
For more information, visit: Royal Mail Group
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