Overview
Communications and Engagement Officer - 31828
The Thames Area Major Projects Hub is seeking a capable and enthusiastic Communications and Engagement Officer to support high-profile flood risk management schemes and build strong relationships with internal and external partners and customers.
Responsibilities
* Be an important member of the team at an exciting time for our various high-profile flood risk management schemes.
* Support the different project teams with a wide range of communications, engagement and project tasks.
* Build good working relationships with internal and external partners and customers to help manage our reputation.
* Help deliver high-quality communications materials and realise our engagement vision by ensuring project work is communicated and supported by a wide range of stakeholders in a timely and professional way.
* Be a self-starter with a flexible attitude, using initiative to proactively improve ways of working and ensure tasks are performed efficiently and effectively.
* Demonstrate strong organisational skills, manage time and priorities to meet deadlines.
Experience / Skills Required
* Positive, proactive and hard-working attitude.
* Highly organised, flexible, able to deliver quickly in a fast-paced environment.
* Strong customer service skills and ability to work in a diverse, dispersed team.
* Experience engaging and communicating with a range of internal and external stakeholders.
* Good writing skills and experience producing internal and external materials (e.g., minutes, responses to inquiries, briefings, newsletters, presentations, factsheets).
* Strong IT skills, especially Microsoft Word, Excel, PowerPoint and Outlook.
* Experience and enjoyment of using digital media, including social media.
Environment and Team
The Environment Agency is committed to an inclusive workforce and welcomes flexible working patterns, including job share. Training and incident response duties may be required as part of the role. Details are available in the candidate pack.
The Thames Area Major Projects Hub is a centre of excellence supporting large flood risk management projects in the Thames area, including the Oxford Flood Alleviation Scheme, River Thames Scheme and Guildford Flood Alleviation Scheme, with potential future schemes.
Contract and Additional Information
* Length of contract: Up to 12 months
* Contact and additional information: Interviews expected to begin from 29 September. For more information, contact Zoe Houlihan (Zoe.Houlihan@environment-agency.gov.uk) or Helen Cukier (helen.cukier@environment-agency.gov.uk).
Competences
* Communicates Effectively – Listens and questions to understand and engage. Conveys information clearly through speech and writing. Please provide an example in your work or personal life that demonstrates this competency.
* Focuses on Customers and Partners – Addresses the needs of internal and external customers, provides rapid and effective responses. Please provide an example.
* Works in Teams – Works cooperatively as part of a team to achieve goals. Please provide an example.
* Data and Information Management – Collects, analyses, interprets, records, manages and shares data appropriately. Please provide an example.
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