Who we are...
At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.
Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.
We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonic's culture code.
If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!
Job Description
A bit about the team and what you’ll deliver...
We are seeking a world-class SVP of Product to lead the transformation and future growth of Trustonic’s Telecoms Platform. This is a mission-critical role, reporting directly to the CEO and working closely with peers across Engineering, Commercial, and Operations.
You will be responsible for building and leading a globally distributed Product function, bringing structure, clarity, and strategic momentum to our product roadmap, execution, and innovation. You will own product strategy, unlock cross-functional alignment, and embed robust product management discipline that balances near-term platform stability with long-term value creation.
This role will lead the next generation of product practices following a period of fast growth. Internal alignment skills and customer delivery focus are key. You will be expected to lead from the front, guiding teams through a new operating rhythm, improving performance, and bolstering trust across the business.
As the SVP, Product you will:
Strategic Ownership
* Define and communicate a clear, structured product strategy aligned to business goals, customer needs, and platform readiness.
* Create a structured, measurable product roadmap that balances short-term stabilisation with long-term innovation and monetisation.
* Serve as a key voice in executive leadership, shaping company-wide direction, investment priorities, and product-led growth strategies.
Execution and Delivery
* Establish a clear framework for product planning, discovery, and prioritisation across internal product teams.
* Bring structure and governance to ensure alignment with Engineering, Commercial, Ops, and Finance.
* Drive measurable progress on stabilising the core platform (v3), reducing outages, improving billing, and executing critical migrations.
* Set and maintain a robust cadence of roadmap reviews, product performance tracking, and iteration.
Cross-Functional Leadership
* Serve as the bridge between Commercial and Engineering, translating market and customer inputs into actionable product plans.
* Lead and evolve the product organisation, including hiring, coaching, and mentoring PMs, UX leads, Data insights and product ops talent.
* Ensure clear accountability and collaboration between product and cross-functional teams, especially Engineering, Operations and Commercial.
Market and Customer Advocacy
* Champion the customer voice across the business, using insights to influence priorities and validate assumptions.
* Collaborate closely with the CEO, CCO, and key commercial stakeholders to identify market opportunities and partner-driven innovations.
* Act as a public-facing representative of product where appropriate (e.g., major customer engagements, due diligence, or PR).
6–12 Month Success Outcomes
Within 6 Months:
* Clear product strategy and roadmap in place, aligned to platform status and commercial goals.
* Trust and credibility established across Product and other functions.
* Product planning and prioritisation operating rhythm in place and adhered to.
* Platform quality, stability and reliability embedded into cross-functional execution plans.
Within 12 Months:
* V3 Platform fully migrated and operating to acceptable service levels.
* Billing platform capabilities deployed and adopted.
* Product team restructured and fully staffed with strong talent and leadership.
* Net Promoter Score and customer satisfaction trending positively.
* Measurable product contribution to revenue growth, expansion, and differentiation.
Who you are as a leader...
* Operates with integrity, directness, and high levels of personal accountability.
* Calm under pressure; experienced in turnaround or recovery situations.
* High EQ, able to build trust, foster psychological safety, and guide teams through uncertainty.
* Passionate about building inclusive products that deliver real-world impact across diverse global markets.
* Expert at hiring, mentoring, coaching and developing senior product talent at Senior Manager and ‘Head of’ level.
What makes you, you...
Experience
* Significant experience in B2B SaaS product leadership, ideally within platform technology, telecoms, fintech, or infrastructure services.
* Track record of scaling B2B SaaS products.
* Deep experience building and scaling high-functioning product teams across multiple time zones and disciplines.
* Track record of leading cross-functional delivery in fast-scaling or transformation-stage businesses.
* Prior experience navigating technical environments (e.g., API-led platforms, mobile SDKs, embedded software, Android).
Capabilities
* Highly structured strategic thinker with the ability to simplify complexity into actionable plans.
* Data driven decision-maker, comfortable with metrics, experimentation and using qual/quant insights.
* Mastery of product discovery, prioritisation, and performance measurement.
* Strong commercial acumen; skilled in identifying monetisation opportunities and translating customer needs into product outcomes.
* Fluent in modern product practices (e.g., OKRs, CD3, opportunity scoring, continuous discovery).
Qualifications
* Bachelor’s degree in business, engineering, computer science, or a related field (or equivalent practical experience).
* Leadership and management CPD,
qualifications
or certifications, desirable.
Additional Information
What we can provide you in return for your investment
Competitive compensation
* A base salary that reflects your expertise and impact.
Financial security & wellbeing
* Immediate participation in our pension scheme.
* Private medical insurance for you and your family from day one.
* Income protection and life insurance for peace of mind.
Flexibility & Work-Life balance
* Hybrid working arrangements to support your lifestyle.
* An open holiday policy with no upper limit—take the time you need, when you need it.
* Support for volunteering and causes that matter to you.
Growth & development
* Opportunities for professional development, mentorship, and career progression.
* Exposure to global teams and international travel for collaboration and learning.
Inclusive, supportive culture
* A commitment to diversity, equity, and inclusion.
* A collaborative environment where your voice is valued and your wellbeing is prioritized.
Impact & purpose
* The chance to work on a product that drives global economic inclusion and makes a real difference in people’s lives.
* A leadership role where your decisions shape the future of our company and industry.
#LI-Hybrid
Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge .